Trust Investment Associate

How will your role impact First Command? 

Reports to Trust Investment Manager (“TIM”).  Supports both TIM and Trust Investment Officer (“TIO”) with the administration and investment management of existing trust and investment management accounts (“IMA”) and other accounts administered by Wealth Management & Trust Services, as well as the establishment of new accounts.  Accounts average $900,000 each, and include individual stocks, municipal and corporate bonds, exchange traded funds, limited partnerships and mutual funds.

What will you be doing? 

• Compliance
• Maintain current knowledge of banking and investment industry regulations, as well as applicable First Command Bank, First Command Financial Services and departmental policies and procedures, to ensure ongoing compliance by Wealth Management & Trust Services; and
• Complete all mandatory compliance training.
• Internal and External Communications
• Communicate in person, in writing, electronically and by telephone with high net worth clients, advisors and field staff regarding the ongoing administration/operation of trust, agency and investment management business;
• Communicate directly with advisors to ensure proper completion of highly customized account paperwork for new IMA accounts; and
• Research, resolve and respond to advanced and complex high net worth client and advisor inquiries, demonstrating a masterful ability to communicate concepts and strategies, both orally and in writing.
• Investment Management Responsibilities
• Monitor potential IMA accounts from the initial inquiry stage all the way through implementation;
• Monitor incoming asset transfers for stocks, bonds, exchange-traded funds, limited partnerships, mutual funds and other marketable securities via ACAT, non-NSCC and direct transfers to ensure timely receipt and posting of all assets;
• Oversee day-to-day administration of IMAs to include initiating a variety of highly complex financial transactions accurately and timely within departmental standards and regulatory required timeframes;
• Review accounts to include proposing investment changes (for account rebalancing) as needed for review and implementation by the investment officer;
• Work collaboratively with advisors, field office personnel and Home Office staff, focusing on providing timely and effective service and problem resolution; and
• Monitor IMA and trust account NCSS- and non-NSCC-purchase/sale activity (stocks, bonds, ETFs, limited partnerships, mutual funds) for timely and proper execution of instructions.
• Tax-Related Matters
• Research, compile and calculate cost basis on assets transferred in kind. May require evaluation of many years of stock splits or the impact of reinvested dividends.
• Committee Responsibilities
• Monitor incoming proxy materials; ensure timely voting on proxy website and appropriate reporting through the Trust Administrative Committee; and
• Research and prepare TIM reports for presentation at Trust Administrative Committee and Trust Investment Committee meetings.
• Other Responsibilities
• Complete initial and annual reviews of assigned accounts, including a review of assets held, analysis of investments versus client’s risk profile and evaluation of overall administration of account;
• Read and interpret complex trust documents to ensure accounts are administered in accordance with the governing instrument; and
• Other duties and responsibilities as may be assigned from time to time by the Trust Investment Manager, Trust Investment Officer or the Manager of Wealth Management & Trust Services

What skills/qualifications do you need? 

Education

• High school diploma and some college required, with a concentration in Business or Accounting preferred

Work Experience

• 5 years previous customer service experience required, including in person and telephone contacts
• 3 years or more Bank trust or brokerage firm customer service experience preferred

Certifications

• FINRA Series 99 (must be obtained within 180 days)

Knowledge, Skills and Abilities

• Strong ability to use, and familiarity with, all components of Microsoft Office
• Demonstrated success in developing and executing systematic processes to complete projects
• Current working knowledge of investment products
• Outstanding written and oral communication skills required, with the ability to communicate complex concepts in simple terms
• Ability to compassionately handle client and advisor issues
• High level of problem-solving, mathematical, statistical and analytical skills
• Must be detail-oriented and possess strong organizational skills and work effectively under pressure
• Must be able to handle frequent interruptions throughout the day, addressing co-worker, advisor, employee and client needs, and still be able to accomplish necessary responsibilities
• Ability to use standard technology commonly found in an office environment
• Ability to travel, as needed, to attend workshops/conferences or meet with clients/advisors
• Ability to work independently and prioritize responsibilities
• Work well as part of a team; understand/respect the needs of others
• Ability to follow procedures and convey them to others
• Ability to maintain client confidentiality
• Working knowledge of trust accounting systems and methods a plus
• Ability to multi-task and move quickly from one task to another
• Superior customer service skills and the ability to work in a professional environment
• Desire to take ownership of assigned responsibilities and deliver a high quality product

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