Job Description
Our extended coverage team develops the future talent for our freight operations, a growth mindset open to new challenges is key.
This position enjoys a 4 day workweek, shifts are planned through the PM hours.
Responsibilities- Develop delivery routes and maintain contact with drivers throughout the day.
- Navigate various platforms with proficiency to bring solutions in asset management and alerts for your team
- Collaborate with management to modify daily routes to accommodate the needs of customers.
- Act as a communication liaison and answer the incoming phone calls from drivers on the road.
- Cultivate strong relationships with drivers and customers to reduce the stress that comes with last-minute schedule changes.
- Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries.
- Manage existing client relationships; understand the requirements of existing customers to ensure their needs are being met.
- Strong customer service and being able to predict customer expectations and prioritize based on urgency
- Data Entry Proficiency and Accuracy
- Excellent oral and written skills in English and Spanish (Preferred)
- Proactive, impartial and dynamic
- Proven experience as dispatcher or relevant position
- Tech-savvy with knowledge of relevant methods
- Fast typing with experience in data entry
- Knowledge of procedures and guideline for emergency situations
- Proficient in English (oral and written)
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgement and critical thinking
- High school diploma