TriMet LIFT Service Operations Analyst

Transdev is seeking a Service Operations Analyst for TriMet LIFT Services. This individual will provide technical assistance and support for the TriMet LIFT Operations staff throughout Portland TriMet LIFT service area. This position will primarily be responsible for understanding and supporting all aspects of LIFT Operations including Trapeze PASS scheduling and reporting tools and employee development in use of the software. The successful candidate will have strong skills in data analytics, employee development, and service planning.

Key Responsibilities:

• Able to quickly learn and gain proficiency with computer software to manage data, provide guidance on streamlining and improving processes for Dispatch and Scheduling of passenger service.
• Become an expert in Trapeze Paratransit scheduling software
• Provide and develop employee development training in the use of Trapeze Software.
• Develop, analyze and forecast service deployment needs based on trip demand and employee resources.
• Assist and lead the TriMet LIFT service deployment and Operator runcut process working jointly with operational leadership.
• Researches, analyzes, and reports basic and complex issues surrounding the processes and systems of TriMet LIFT, with a focus on efficiencies and Operational improvements.
• Successfully enters, tracks, and maintains all necessary and critical planning data including file back-ups and documentation files.
• Serves as a liaison between departments, contractors and/or assists the assigned manager in managing resources.
• Work Closely with TriMet ITS Software Engineer, TriMet Sr Analyst and TriMet Operations Analyst.
• Provide technical Trapeze software assistance and ongoing analysis and reporting for the TriMet LIFT Program
• Understands, documents, and supports the dispatching and scheduling processes and provides guidance on better techniques for conducting these functions.
• Makes performance recommendations surrounding improving processes, efficiency, and practices. Conduct and tests process improvements and technology modifications and training.
• Support test process, analysis and evaluation of all upgrade and bug fixes to Trapeze. 
• Identify and categorize acceptable levels of risk and potential impact of risk factors of technical enhancements or possible procedure changes.
• Seeks and provides information to employees as needed; providing friendly, professional customer service interaction, responds to employee questions, concerns or problems regarding Trapeze or TriMet computer functionality issues throughout the Call Center and Central Dispatch.
• Assist in prepare & review of daily, weekly, and monthly reports for the TriMet LIFT service as needed.
• Support day-to-day operational needs and services (reporting, training, Tier 1 support).
• Strong, effective communication skills.
• Knowledge of or ability to learn Oracle SQL and reporting software (JAVA, Crystal, SSRS etc.)
• Plan for project contingencies and anticipate variations that may affect resources and successful implementations.

Qualifications:

·       Bachelor's degree or master’s degree preferably in Business, Computer Science, Information Systems, Transportation, Planning, Engineering  or related field, or equivalent work experience.

·       Minimum of 1+ years of professional experience

·       Proficiency in SQL Analysis or Data Analysis, with a focus on data extraction and transformation, ideally within Oracle

·       Experience using GIS data and software, such as ArcMap or ArcGIS Pro preferred

·       Proficiency with Microsoft Excel, MS Office

·       Experience with dimensional data modeling

·       Ability to prioritize tasks and work independently

·       Excellent written and verbal communication and presentation skills

·       Ability to interact with cross-functional teams and stakeholders  

Working conditions:

·       Position requires on-site presence at our Portland offices.

·       Position requires mostly sedentary work sitting at a desk. Requires long hours working on a computer.

·       May serve as a representative for the division and attend annual software conferences.

·       Attend daily, weekly, and monthly meetings.

·       Cross training by interacting with users.

 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace 

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.