Triage Registered Nurse

Position Title: RN, Triage
Department: Intake/Admitting - Davenport
Purpose: Provides telephone triage and patient education based on software protocols and nursing process, physician referrals, and service referrals to callers. Ensures that services are performed efficiently according to VNA and departmental standards and goals.
Report To: Manager, Central Intake
Supervisory Responsibility: Guidance: The job requires the provision of occasional guidance and training to others. The job does not have formal or official supervisory responsibilities.
Materials Responsibility: Very Limited. Work requires very limited responsibility for material resources. Examples of resources could include personal work materials, supplies or equipment, or very small amounts of cash. The employee has a very limited or indirect amount of control over these resources. Although human error might require the repair or replacement of materials, usually the cost of correcting these errors is minor. The variety and volume of resources is also very limited. Problems associated with material resources are very uncomplicated.
Key Relationship: Co-workers/Health System Employees, Outside Agencies/Other Health Care Providers, General Public/Visitors/Volunteers, Physicians/Medical Office Staff, Patients, Families, and Significant Others, News Media
POSITION SPECIFICATION
Education: Associate's Degree
Field Of Study: Nursing
Special Training: Phone triage course within 6 months of hire date; keyboarding; windows
Training Preferred: Medical/Surgical/Peds/OB experience
Licensure/Registration:Registered Nurse in Iowa; Registered Nurse in Illinois within 1 year.
Experience: More than 3 years experience required.
Interpersonal Skills: Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate amount of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters.
Working Conditions: There is very limited exposure to adverse environmental conditions. Some undesirable or unpleasant environmental characteristics may occur but the physical environment is generally safe and there is minimal health risk. No safety equipment or unusual precautions are required. The amount of time the employee may experience these minor adverse conditions would be limited to 10% or less of the work day.
Possible Exposure to Blood Borne Pathogens: None
Miscellaneous:
Location: GENESIS Health System · Intake/Admitting - Davenport
Schedule: Part-Time/Benefit Eligible .8 FTE, Day, 7:30am-4pm