Triage Registered Nurse (Call Center) - Mon-Fri, NO Weekends

MarinHealth Medical Center

9 Commercial Blvd, Ste 200

Novato, CA 94949

Triage Registered Nurse (RN), Call Center (Novato), Full Time, Days

Compensation: $50.33-70.00/hr.

Shift: Monday - Friday 8am-5pm OR 9am-6pm

MarinHealth Medical Network is a medical foundation representing the physicians, their care teams and office staff, who previously operated under Prima Medical Foundation or the Marin Healthcare District. With a network of clinics across many different medical specialties throughout Marin and Southern Sonoma County, MarinHealth Medical Network functions as an extended family of healthcare advocates who take pride in knowing that we aren't just making a living; we're making a positive impact on the health of our patients and their families. Come and join us in touching and transforming lives every day!

MarinHealth Medical Network is looking for a Triage RN for our Novato Call Center. This Triage RN appropriately triages patient symptoms on the phone.

WHAT WE OFFER

At MarinHealth, our people truly matter and we are committed to supporting them both personally and professionally throughout their career with us. Our comprehensive Total Rewards program is designed to accommodate and provide flexibility for the diverse and changing needs of our employees – ensuring they and their loved ones are provided for both today and tomorrow.

Some of our notable benefits and perks:

• Medical - We offer you a choice of two medical plans – a PPO plan and a pocket-friendly HMO option! (Have coverage elsewhere? You can receive a stipend each month!)
• Dental - Our plan covers preventive services in full with no deductible or copay
• Vision - Benefit from eye exams, glasses and contact lenses through our vision plan
• Paid Time Off – Accrual begins immediately and grows the longer you stay
• 401(k) Retirement Program – Employer-sponsored retirement plan with an employer match of not less than 3%
• Additional Insurances - Basic Term Life, Accidental Death & Dismemberment, and Short/Long-Term Disability Insurance
• Other Perks - Commuter Benefit Program, Wellness Discounts, and so much more!

QUALIFICATIONS

Education:

• Graduate of accredited school of nursing required.
• BSN preferred.
• On-the-job training in triage.

Experience:

• Three to five years of practical RN experience; outpatient experience preferred.
• One to two years of practical experience in a physician’s office or medical office setting preferred.

Other Requirements:

• Current Registered Nurse, as defined by the California Board of Registered Nursing.
• Current BLS Certification with AHA

Essential Functions and Responsibilities:

• Talks directly to patients on the telephone and directs them to an emergency room, urgent care center, or to see their physician during office hours.
• Performs short evaluation of the patient situation to estimate severity of illness and/or injury including learning about chief complaint and, as possible, obtaining vital sign and mental status information.
• Determines urgency of seeing the patient based on brief assessment and on familiarity with a patient’s condition and history. May use computerized medical information database, which uses algorithms that closely imitate physician logic and thought patterns, as guide. Confers with physician or primary care clinics as needed.
• Sends those with high-risk chief complaints such as chest pain, abdominal pain, or severe headaches to ER immediately or arranges for ambulance. May provide appropriate home health advice to those patients who do not need to go directly to the ER.
• Sets up appointment for patients who do not need to go to ER but need to see a physician or arranges for an appointment scheduler to make the appointment.
• Perform all other duties as required or assigned.

Performance Requirements:

Knowledge:

• Knowledge of telephone-based clinical assessment techniques
• Knowledge of medical practice telephone triage
• Knowledge of appropriate home health information for patients to follow until visit

with physician, if they do not need an immediate ER visit

• Understanding of managed care concepts
• Knowledge of medical symptomology and what constitutes urgent/emergent care
• Knowledge of medical terminology and abbreviations, and universal precautions
• Professional knowledge of clinical nursing protocols

Skills:

• Skill in using Epic EMR to check patient history
• Skill in using computerized medical information database during evaluation as guide to appropriate decision
• Skill in making triage decisions and responding quickly and calmly in emergency situations such as calling 911 and arranging for ambulance

Abilities:

• Ability to effectively collaborate with other healthcare team members
• Ability to work with a variety of personalities in the medical office setting.
• Ability to navigate document proficiently in an electronic health record.
• Ability to foster effective teamwork practices between front and back-office staff
• Ability to work closely with physicians and other clinicians as needed
• Ability to communicate clearly and calmly with patient
• Ability to elicit information needed to make brief evaluation

External hires are subject to a background check and pre-employment medical screen . Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classifications protected by federal, state & local laws.

MarinHealth remains committed to the health and safety of our employees, patients, and the entire community. As such, MarinHealth requires employees to receive all required immunizations, including, MMR, flu (seasonal availability), and COVID-19 vaccine + booster, as a condition of employment and annually thereafter, as required. Any exemptions from these requirements may be granted for limited and specific situations.

Job Type: Full-time

Pay: $50.33 - $70.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• License reimbursement
• Life insurance
• Paid sick time
• Paid time off
• Travel reimbursement
• Vision insurance

Medical specialties:

• Trauma Medicine

Standard shift:

• Day shift

Weekly schedule:

• Monday to Friday

Application Question(s):

• As this is NOT a remote position, will you be able to reliably commute or relocate for this job?

Experience:

• RN: 3 years (Preferred)
• Call Center or Triage: 1 year (Preferred)

License/Certification:

• RN License (Preferred)

Work Location: In person