Triage Registered Nurse

Job Details
Level
Experienced
Job Location
Administrative Office - Tigard, OR
Position Type
Full Time
Education Level
Associate's Degree
Salary Range
$40.09 - $49.00 Hourly
Job Shift
Day
Job Category
Health Care
Description
Who We Are:
Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.
NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.
Why work with us?

• We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
• We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
• Our employees voted NHC a Top Workplace in 2020, 2021 and 2022!

As a FQHC NHC is a qualified participant in the HRSA Loan Repayment and Loan Reimbursement program.
These programs provide funding to primary care clinicians, faculty, and students to reduce their educational debt in exchange for their multi-year service in underserved communities. They also remove financial barriers for health professionals interested in practicing a primary care discipline, enabling them to pursue community-based careers. ( https://bhw.hrsa.gov/funding/apply-loan-repayment/nurse-corps )
As an employee of NHC you may qualify for these benefits.
Please see the HRSA website https://www.hrsa.gov/
Job Title: Telephone Triage Registered Nurse
Department: Medical / Tigard Administrative Office
Reports To: Nurse Manager / Contact Center
Work Type: Hybrid
Classification: Non-Exempt
Language Differential: Eligible
Salary Range: $40.09 - $49/hour
SUMMARY
The Telephone Triage Registered Nurse delivers nursing care to Neighborhood Health Center (NHC) patients via the telephone. This role requires the ability to apply the nursing process (assessment, diagnosis, planning, implementation, and evaluation) to all care provided. NHC uses electronic triage protocols as a tool to assist in triage.
Registered Nurses are expected to understand and follow the Oregon Nurse Practice Act as administered by the Oregon State Board of Nursing and practice according to their scope of practice.
Essential Job Duties

• Answer incoming phone calls in a timely, professional manner with courtesy and respect.
• Responsible for the interactive process that occurs over the telephone with the patient.
• Identifies the nature and urgency of the patient's health care needs and then determines appropriate disposition.
• Use the nursing process to complete accurate assessments of patients and develops appropriate care plans based on those assessments.
• Collect and document pertinent medical history during assessment of each patient.
• Provide guidance to non-clinical Patient Service Representatives (PSRs) during challenging patient calls that require clinical judgement.
• Schedule an appointment as the patient's condition requires, answer questions, and provide health education in relation to the call as needed.
• Check voicemail system and answering service messages frequently and route messages to appropriate staff members.
• Assist in rescheduling patients as needed.
• Accurately, concisely, and succinctly documents in the medical record all patient contact.
• Manage an electronic in-basket of incoming and outgoing patient calls, MyChart messages, refill requests, and other messages that directly impact patient care plans.
• Implements required nursing procedures consistent with NHC procedures/protocol.
• Participates in process and quality improvement workflows.
• Remain calm and effective in high pressure and emergency situations.
• Assist in new employee training on specific tasks, as needed.
• Maintain punctual and predictable attendance.
• Perform other duties as assigned.

Qualifications
QUALIFICATIONS
Don't think that you meet every single requirement? Studies have shown that women, people of color, people with disabilities, and LBGTQ+ people are less likely to apply to jobs unless they think they meet every single qualification. At Neighborhood Health Center, we are dedicated to building a diverse, inclusive, and authentic workplace; so, if you're excited about this role, but your past experience doesn't align perfectly with every preferred qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.
Education and/or Experience

• This position requires an Associate Degree in Nursing with 2 years of nursing experience. A Bachelors Degree of Science in Nursing is preferred.
• This position requires completion from an accredited school of nursing.
• 1-3 years related experience and/or training preferred in the FQHC or primary care field.
• Bilingual proficiency in English and Spanish preferred.
• 1 year of previous medical telephone triage experience preferred.

License and/or Certification Requirements

• This position requires a current, unrestricted Oregon RN license.
• Active CPR certification required.
• National Provider Identifier (NPI) required.

Knowledge, Skills, Abilities & Behaviors

• Ability to communicate professionally and effectively both orally and in writing with a service-oriented approach, sometimes in stressful circumstances, with patients, coworkers, and the public.
• Must be able to display sensitivity to the population and patients served.
• Ability to use good judgement in difficult situations.
• Ability to proficiently use EPIC Electronic Health Record.
• Ability to comply with all HIPAA, OSHA, and Neighborhood Health Center policies and procedures.
• Ability to learn and adapt to changing information and/or policies and procedures.
• Ability to enter in data accurately with attention to detail.
• Knowledge of customer service principles and practices.
• Ability to work in a fast-paced environment.
• Ability to answer and utilize multiple line telephone.
• Must be able to demonstrate a record of reliable attendance and punctuality.

WORKING CONDITIONS
Work Environment

• The noise level in the work environment is usually moderate.
• As a result of high call volume, this position experiences stressors that come along with a fast-paced environment.
• While performing the duties of this job, the employee is required to frequently be required to use a headset telephone.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.
• Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment, or collaborate with employees.
• Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 20-25 pounds up to 40-50 pounds.
• Speak clearly so listeners can understand.
• Hear and understand the speech of another person.

Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances, Tuberculosis, and any position specific credentialing or licensure requirements.