Triage Nurse

AllaraCare Medical Group is opening a new primary care office in Beverly, MA. We are looking for an experience Triage Nurse that can support the day-to-day operations and support for existing and new patients The ideal applicant will have experience with Athena software.

Duties include but are not limited to:

• Manage nurse-directed telephone calls, patient portal messages, and walk-in patient inquiries.
• Triage patients to assess and evaluate health questions and concerns, including screening the illness, facilitating a provider visit when necessary and giving patient self-care advice when appropriate.
• Develop an assessment based on the conversation with the patient and information within the medical record.
• Determine level of care and timeliness needs of visit i.e., emergency room, same day, this week, next week, etc.
• Schedule routine and acute appointments for patients based on their healthcare needs.
• Monitor patient flow in the clinic to ensure patients receive all recommended services in a timely manner.
• Exercise nursing skill and care to advise patients according to nationally-recognized triage protocols
• Respond with the appropriate standard of care for specific patient cases and document triage assessment, care plan and instructions, follow up notes, provider input and patient responses in the electronic medical record (Athena).
• Manage prescription refills per protocol.
• Answer and address clinical questions sent by patients via the patient portal.
• Use sound judgment in managing calls and effectively handle challenging situations both on the phone and in the office as needed.
• Review test results as they are received, collaborate with the provider if action is required, and communicate to the patient per provider instructions.
• Complete all other duties as assigned.

Requirements:

• At least one year of related medical experience required.
• Active RN or LPN license required.
• Excellent verbal and written communication skills
• Outstanding listening, observational, analytical, and problem-solving skills.
• Ability to work autonomously and as part of a team.
• Adaptable, flexible, and reliable.
• Ability to prioritize competing demands and responsibilities while under pressure.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Medical specialties:

• Public Health

Physical setting:

• Clinic

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person