AddressAt Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.
Position Summary
The Treasury Services Specialist II is responsible for supporting the Online Banking and Treasury Service products as well as the delivery of exceptional customer service to Midland States Bank staff and its customers. He/she should always be up to date on the enhancements and/or changes to the product. This individual will assist and provide support as needed in order to foster and sustain a strong team environment.
Primary Accountabilities
- Verification of information pertaining to Treasury Service Products for both personal and business through the completion of the setup and process for customers.
- Serves as customer contact representative for the Treasury Service products.
- Has the ability to process one of more Treasury service products including ACH, Wire Transfers, Positive Pay, Remote Deposit Capture, Lock Box and Online Banking applications and setups.
- Able to answer questions related to deposit products and applications in relation to Treasury Services.
- Process or validate various reports in relation to job assignments.
- Maintain a current knowledge of new and existing systems software and hardware.
- Responsible for setup and maintenance of online banking profiles.
- Assist in the instruction and training of the bank staff on features and benefits of Specified Treasury Service products as needed.
- Performs other duties and handles special projects from time to time as assigned by manager.
- Observe all security, privacy and compliance requirements.
- Maintain knowledge of regulatory regulations and requirements.
- Keep up-to-date on procedures.
- Assist with the review and testing of procedures and new products.
- Train on and support all job functions within work unit.
- Assists with conversion process as needed.
- Assist Team members and other operations staff members as needed.
- Excellent written and verbal communication skills.
- Maintain a positive can do attitude.
- Assist with the resolution of system/processing issues.
- Works independently and requires minimum manager oversight.
- Considered a subject matter expert on one or more treasury products.
- The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
- May require work in a Midland office to ensure collaboration and support of internal and external customers.
- Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
- Other duties as assigned.
Position Qualifications
Education/Experience:
- Associates degree and/or 1-3 years relevant banking experience and/or knowledge within a specific service/product line.
- Ability to present a professional business image to coworkers and customers including verbal, written, and personal attire.
- Must be proficient in computer technology and software applications.
- Ability to work under stress.
- Excellent communication skills.
Competencies:
- Business insight
- Cultivates innovation
- Drives results
- Makes sound decisions
- Being a brand champion
- Collaborates
- Communicates effectively
- Customer focus
- Being Authentic
- Emotional Intelligence
- Self development
- Being flexible and adaptable
At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at .
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
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