Treasury Management/Ebanking Specialist

As a community-focused financial institution, Capital Community Bank (CCBank) reflects the positive nature of its native Utah. We pride ourselves on providing a friendly atmosphere. Our bank is progressive with new technology and on-the-job training, retaining current employees and continually adding new positions. CCBank offers a thriving culture and competitive employee perks.
Duties and Responsibilities

• Assist clients on various platforms offered by the Bank, including, but not limited to, online and mobile banking, Bill Pay, remote deposit capture, mobile deposit, wire transfers, ACH transfers, Zelle transfers, and debit cards
• Process and complete the set-up for consumer and business enrollments submitted through the website.
• Provide assistance via telephone, in-person or e-mail in response to internal and external clients
• Respond to or coordinate response to all emails received through a bank website or online banking site.
• Assist customers with password resets and access problems
• Manage the end-to-end implementation process for business cash management accounts and provide product support for clients
• Work with clients to uncover needs related to the online financial tools and resources offered through the online banking platform and develop a customized approach for each company/organization
• Research and resolve client issues within a timely manner
• Assist in preparation and research pertaining to auditing, examinations, and monitoring requests
• Perform other related duties as assigned or requested

Requirements and Qualifications

• Proven ability to create priorities and to follow through on tasks and projects
• Excellent attention to detail and accuracy
• Above average technical ability to support products/services and customers
• Ability to take ownership of client needs and provide excellent customer service from beginning to end.
• Ability to work independently without a lot of interaction with other staff.
• Strong analytical and problem-solving skills
• Excellent verbal and written skills to include interpersonal communication skills

1-2 years banking experience a plus
Call Center experience a plus
Proficient in Microsoft Office - Word, Excel, and PowerPoint
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.