Treasury Management Specialist

First Financial Bank

Job Description

Job Title

Treasury Management Specialist StatusFull Time

Reports To

Director – Treasury Management

Location

Any First Financial Location or Remote

Summary

The Treasury Management Specialist is responsible for supporting the business online banking and Treasury Management products offered by First Financial Bank. This position provides excellent customer service to existing and perspective customers, as well as internal customers across all lines of business. The TM Specialist remains up to date on new products, product enhancements, and changes in systems, process, or procedures as they relate to treasury.

Typical Job Entry Requirements

(To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.)

• Associates degree in business, accounting, or a related field or equivalent experience
• 2+ years of banking experience
• 2+ years of experience with bank operations, sales, and Treasury Management products preferred

• Experience with ACH, Remote Deposit Capture, Online Banking, and Account Analysis.
• Working knowledge of Microsoft Office and database software applications.

Primary Activities

(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Support the daily operational duties and functions of the Treasury Management team.
• Serve as a customer contact representative for Treasury Management and products.
• Process applications and setups for Treasury Management products including ACH, positive pay, remote deposit capture, and online banking.
• Answer questions related to deposit products and applications in relation to Treasury Management from a customer and employee standpoint.
• Maintain and grow knowledge of Treasury Management products and services by staying up to date through trainings, research, and asking questions.
• Responsible for maintenance of Treasury Management customer setups.
• Verify the identity and follow proper process and procedure in relation to performing tasks on behalf of Treasury Management customers.
• Assist the Director of Treasury Management with special projects, upgrades, enhancements, and any other changes related to Treasury Management systems and offerings.
• Assist with the training, troubleshooting, and aiding Treasury Management customers.
• Build and maintain relationships with Treasury Management customers.
• Onboard new Treasury Management customers as necessary while adhering to Bank policy and procedure.
• Assist with monitoring and reporting of ACH exposure limits and updating limits in accordance with internal credit approval process.
• Monitor and report of Remote Deposit Capture limits and updating limits in accordance with internal credit approval process.
• Update educational materials for Treasury products.
• Assist with merchant services.
• Create reports as requested from the Treasury Management products administrative systems.
• Build strong relationships with internal partners and customers.

Competency/Skill Level

(The behaviors, knowledge, and motivations important to success in the job.)

• Excellent customer service abilities
• Detail-oriented focus and organizational skills
• Strong communication skills (verbal and written)
• Knowledge and the ability to use our banking systems and platforms
• Time management skills
• Ability to maintain confidentiality
• Ability to work independently and as a team
• Must maintain a high level of accuracy
• Strong problem solving and troubleshooting abilities

Key Behaviors

• Demonstration of total commitment to Sales and Service to customers
• Create and develop the position and area, by offering suggestions and ideas to help productivity and flow
• Ability to work towards objectives without continual supervision

Bank Secrecy Act

• Maintain sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations
• To be able to fulfill applicable requirements and responsibilities under the bank’s related policies and programs.

Critical Job Elements

(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Sit or stand for long periods of time
• Answer the telephone
• Type or work at a computer most of the day
• Look at a computer monitor for long periods
• Communicate with good oral and written skills
• Read, speak and comprehend English
• Lift, carry, push or pull up to 25 pounds
• Ability to analyze and interpret data
• Operate small office equipment: printer, fax, copier, etc.
• Work in a climate-controlled environment
• Ability to work in a ‘cubicle’ or shared space office layout.