Treasury F&S SrSpec-Service

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This role is responsible for servicing less complex inquires received from Treasury clients through phone, email or online channels regarding their treasury, cash management, card, merchant and/or depository products. These individuals are responsible for analyzing and determining appropriate handling and resolution of requests. Responsible for partnering with internal business partners (e.g. Sales & Relationship Mangers, Product Managers, Compliance and Operations) to provide resolution to client inquiries, issues and/or technical support.
Responsibilities:

• Receives and responds to client and partner requests received by email, phone, chat or workflow system
• Engage with customers, begin a conversation, build rapport, and handle objections
• Analyze and resolve customer inquiries while providing a positive customer experience through creative solutions
• Deepens relationships with business partners and clients through superior service and responsiveness
• Conducts research using various bank systems to enable response to client questions and inquiries
• Performs Quality Assurance to ensure high risk processes are completed per procedure
• Comfortable with ongoing change and learning new technology/processes
• Comfortable receiving ongoing performance feedback and coaching

Required Skills:

• 1-2 yrs Banking/Financial industry experience
• 1+ years of experience working with customers.
• Oral & Written Communication
• Active Listening
• Time Management
• Critical Thinking
• Relationship Building
• Collaborating
• Quality Assurance
• Problem Solving
• Multitasking (i.e. ability to navigate multiple computer systems while interacting with the customer)
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word

Desired Skills:

• 1-3 yrs Customer Service/Call Center experience
• 1+ years of experience handling difficult situations with customers.