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Form of work
SalaryWelcome to Whataburger Careers!
Responsibilities:
- Provides concierge level of support to Corporate and Senior Leadership team to manage pre-arrival planning, lodging accommodations, transportation needs, post-booking operations and overall trip management.
- Assists with inquiries, develops trip proposals, manages execution of travel arrangements and member communication.
- Assists team with day-to-day projects and deliverables; including pre-trip preparation, coordination, and general preparation.
- Initiates discovery calls with members while maintaining accurate notes for the itinerary request process with vendors, continues communication with pre-trip call, and follows-up with members once trips are completed.
- Reviews vendor itineraries in depth for accuracy before submission to members, during revision period, and prior to trip departure with all final trip documents
- Assists in the development of preferred accommodation options by brainstorming ideas for destinations and/or venues to add to the portfolio.
- Researches and maintains a growing knowledge of frequently traveled destinations, and available resources for travelers.
- On occasion, partners with team to maintain tracking and inventory systems to manage contractual assets (rooming list, reservations, signage, etc.), timelines for special events, budgets, and vendor information.
- Manages Trip Records tracking and attaches all documentation for internal viewers. Coordinates billing payments and invoicing for trips.
- Assists in data collection of guest information for Whataburger trips. Manages collection of this information as primary direct liaison between VIP travel onsite agent, Travel Management Company, and VIP travelers.
- Develops and implements concierge travel management best practices, policies and procedures.
- Continuously monitors, manages and communicates travel needs and changes for VIP travelers.
- Handles traveler complaints when necessary and resolves issues quickly.
- Assumes additional responsibilities as assigned.
Education:
- Bachelor’s degree in hospitality management or services or equivalent work experience required
Experience:
- Experience in contributing to the management of projects is preferred
- Direct travel agency experience preferred
- 1+ years’ of similar job-related experience or event planning experience preferred
- Travel industry knowledge and background preferred
- Experience working with corporate executives
- 1+ years’ experience preferably in hospitality or travel industry
Knowledge, SKILLS, AND ABILITIES:
- Proficiency in MS Office Word, Excel, Outlook, Power Point and Visio (as applicable)
- Proficiency in JD Edwards (as applicable)
- Ability to communicate well with the general public and experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers
- Ability to work in a team environment
- Understanding of travel booking methods and restrictions
- Conflict resolution skills when dealing with member and vendor relationships
- Ability to develop strong relationships and manage multiple partners, vendors, and programs
- Must have strong communication skills (verbally and written) with the ability to present experience plans to internal teams and external partners
- Solid spreadsheet background – ability to understand and create basic financial models in Excel
- Self-driven with maintaining a personal schedule to accomplish daily tasks
- Self-driven with maintaining a personal schedule to accomplish daily tasks
- Flexible, willing to answer travel discrepancy relation questions, be available for issues that arise with member travel
Working Conditions/Travel Requirements:
- Expected to work the necessary time to satisfactorily fulfill job responsibilities
- Must be able to report to work timely and as required by operational/business needs
- Must be able to work a full-time schedule and work outside of normal business hours when necessary
- Some travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary
