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Form of workJob Description
Hiring Immediately!
Activate is a tech company known for creating North Americas first full-scale interactive gaming facility. We are looking to expand our team with the addition of an Electronics Installer that is willing to travel across the US to help our expansion nationwide. You will work on a rotational basis, sometimes multiple weeks in a row. In the position of Electronics Installer, you will work independently, or with a small team, to support national facilities with technical issues. Your primary tasks include setting up facility computer equipment, assisting new facility electronics installations, providing remote support to facilities, and helping on-site staff navigate through technical fixes. The role requires a minimum 50% travel expectation, up to 75%.
SUMMARY OF DUTIES AND RESPONSIBILITIES:
Hardware Installation & Configuration
- Aid in installation of new facilities, including traveling on-site.
- General construction responsibilities - carpentry/millwork, building, painting, etc
- Assembling Windows computers and other electronic equipment including network devices, racks, circuit boards, and others.
- Ensuring accompanying documentation is completed up to standards.
- Testing components remotely and onsite to ensure proper functionality.
- Updating software and firmware remotely and onsite.
- Reaching out to staff to provide support if issues are noticed prior to being contacted.
- Receiving support calls from facilities and providing timely resolutions to ensure facility returns to running at optimal levels.
- Troubleshooting issues that arise in the moment and getting rooms back up and running as quickly as possible to avoid negatively affecting customer experience.
- Ensuring to communicate effectively with facility staff at all levels of understanding.
- Providing helpful and insightful support to facilities while maintaining a level of professionalism.
- Following up on issue resolution to ensure that the problem is not repeated.
- Documenting repeat issues with appropriate team members at a higher level.
QUALIFICATIONS:
- Demonstrated proficiency in hardware troubleshooting.
- Demonstrated proficiency in recognizing software and hardware issues.
- Construction and/or carpentry background is STRONGLY preferred.
- Experience with wiring such as CAT5 is preferred.
- Experience with network troubleshooting is strongly preferred.
- Willingness to work irregular hours, primarily evenings and weekends.
- Willingness to provide support on-call when other members are unavailable.
- Must be able and willing to travel by air to locations throughout the US for a minimum of 26 weeks a year.
- Must possess and maintain a current, valid Driver's License
ADDITIONAL SKILLS:
- Willingness to learn facility, game, component, and hardware standards.
- Experience using Arduino, Raspberry Pi, or other microcontroller platforms.
- Experience with low level hardware protocols such as RS485, I2C, and SPI.
- Ability to troubleshoot electronics using multimeters and other test equipment.
- Previous experience completing documentation on computers, handling support calls remotely, and virtually assisting others is strongly preferred.
Activate America, LLC provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.
Pay will be commensurate with experience. We thank all applicants for their interest, however,
only those candidates selected for interviews will be contacted.
