TRANSPORATION SERVICES RESERVATIONIST

Position Summary:

This position is responsible for coordinating all group arrivals and departures, airport shuttles and tour and event transfers.

Primary Duties and Responsibilities: includes but not limited to:

• Provides quotes for individual and group travel
• Generates reports of all associated expenses
• Evaluates revenues and expenses and recommends improvements
• Prepares travel manifests, books equipment, confirms reservations and coordinates all changes and provides a detailed summary for each travel group
• Assists with coordinating greeter efforts at the airports for group arrivals
• Tracks all generated revenue through the Micros system
• Dispatches all limousine requests through in house cars or outside vendors
• Documents all requests in appropriate computer software
• Coordinates multiple transit endeavors to ensure superior guest service
• Verifies and tracks all flight arrivals to ensure precise time of guest arrival
• Assists guests in changing current reservations and offering various services available

Secondary Duties and Responsibilities:

• Performs command center functions
• Assists with limo dispatch operations, as needed
• Assists guests with directions and property information, as needed
• Informs management of guest service issues

Competencies:  Incumbent will master the following competencies while in this position:

• Excellent written and verbal communication skills
• Excellent organizational and multi-tasking skills
• Basic computer skills in Word, Excel and Outlook

Training Requirements:

• Knowledge of Arts, Livery Coach, Micros and any other computer software used by the department

Physical Demands and Work Environment:

• Office work environment
• Must sit in front of a computer screen for extended periods of time
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job.  Mohegan Sun reserves the right to make changes to the above job description whenever necessary

Minimum Education and Qualifications:

• High School Diploma or equivalent
• One year of general clerical experience in a high volume, complex casino environment
• Must have a valid driver's license and be insurable through the company carrier
• Previous limousine and dispatching experience, preferred