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Form of workMetro is seeking a Transit Operations Division Supervisor - Clerks, this position supervises daily clerk operations, payroll and board operations. Supervises operators, clerks and makes regular assessments of their performance. Reconcile daily payroll and make any necessary adjustments. The Transit Operations Division Supervisor oversees and manages as necessary.
JOB DUTIES
- Provides responsible supervisory work functioning as a Transit Supervisor - Clerks. Assists and Supervises the Division Clerks
- Manage, lead, motivate, and direct staff
- Supervise assigned operators and clerks by giving direction, coaching and discipline when appropriate.
- Manage operator attendance and daily work assignments to assure sufficient and effective staffing to meet daily service needs
- Prepares and approves time, audit operator payroll discrepancies, manage discipline, and reports findings to Division Manager
- Determine daily staffing levels and conduct interviews with candidates for bus operator, clerk and vault puller positions
- Facilitate the development of strategies to meet or exceed organizational and department performance goals and objectives
- Suggest training, professional development and promotional opportunities to Transportation Leadership
- Supervise board pick.
- Oversee and supervise getting headways ready for operators and sub operators,
QUALIFICATIONS
Competency Statement(s)
- Communications - Excellent verbal, writing and non-verbal skills. Persuasive, consensus builder.
- Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.
- Employee Development - Competent in assessing employee skills: coaches, delegates, and supports employee development. Provides constructive feedback.
- Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem-solving.
- Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.
- Proficiency - Able to multi-task, plan and measure results, create and analyze data, excellent computer skills, accuracy and attention to detail, excellent project management skills.
Education
- Associate's Degree (two year college or technical school) preferred.
Experience
- 2-3 years of Supervisory experience preferred.
- Payroll experience preferred
- Knowledge of Public Transportation preferred.
SKILLS & ABILITIES
Computer Skills
- Working knowledge of word processing, spreadsheets, and e-mail.
- Ability to navigate in a Windows based computer system.
- Trapeze software experience preferred.
Certificates & Licenses
- Class B CDL (Commercial Driver's License) with passenger and airbrake endorsements required.
Other Requirements
- Prefer working knowledge of digital cameras, radios, and OTP (on-time performance), as well as working knowledge of the Metro system and routes.
- Detail oriented in files, records and payroll.
