Training/Learning Manager - HYBRID

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

GP Strategies Corporation has an immediate need for aTraining/Learning Manager Dallas, Texas. This position is a full-time, benefitted position and will be hybrid (2 days a week in office, 3 days remote). We are looking for someone that can come into the office 2 days a week but also has the flexibility to come in more often or change days if needed for meetings, etc. 

Job Summary:

The Training/Learning Manager serves as a single point of client contact demonstrating ownership, accountability, and curiosity resulting in excellent customer focus, operational rigor, and continuous improvement. The industry we are serving is in training administration. Therefore, a background in training (i.e. training administration, LMS) is ideal. This person will have approximately 5 direct reports.

We are looking for a thought leader with a strategic mindset using technical acumen, program management, and communication skills to problem solve, challenge the status quo, and align teams to deliver high-value outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

• Consult with clients and collaborate with team members to help identify operational and strategic training support

• Monitors service level agreement achievement and takes appropriate action on corrections required

• Oversight of the corrective and preventative action process ensuring sustainable solutions are implemented. Investigate root causes of issues and make proposals for process improvement.

• Develop and nurture client relationships; maintain positive working relationships to understand customer's goals, objectives, and direction

• Manages and works on key customer projects

• Liaison between client and GP team related to process changes, policy changes, customer service issues, and personnel changes; and assist in issue resolution

• Support financial account management including forecasting revenue and cost, forecasting and tracking of expected/actual billings for the customer budget, and oversight to the GP financial processes for vendor contracting and payment.

• Manage a team of approximately 5 training administrators.

Qualifications:

• Experience in a management, project management, account management, and/or operations management role

• Experience with customer relationship management

• Experience with managing direct reports preferred

• Experience in the Training/Learning and development industry preferred

• Experience with Learning Management System (LMS) and/or HR System technologies preferred

• Bachelor's Degree in related field preferred

We are seeking candidates with the following competencies:

• Superior communication skills promoting a collaborative, flexible, and creative environment

• Agile thinking skills promoting an innovative and entrepreneurial culture

• Influential leadership with the demonstrated ability to create alignment toward a common goal

• Process-driven, analytical, and detail-oriented

• Superior project management and execution skills

• Problem-solving and continuous improvement mindset

• Ability to work independently and in a team environment to maximize productivity in the most efficient manner

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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