Training Specialist, Client Contact Services

Job Description:
Training Specialist, Client Contact Services
Springfield, MO
Job Summary:
The Training Specialist coordinates, facilitates and delivers training programs for employees in designated departments. This role will partner directly with their specific departments to design, maintain and deliver training and ensure overall training programs are aligned with business needs, compliance and regulatory requirements.
Essential Job Functions:
The Training Specialist is responsible for the overall process of training and implementation of new processes and workflows.

• Duties also include but are not limited to the following:
• Create training programs to address staff in Client Contact Services by diverse delivery methods to include training face-to-face, hybrid programs, and individual interventions.
• Develop streamline, professional manual, PowerPoint presentations, handouts, and oversee the documents online training site
• Review, maintain and update training materials. Ensure materials are continuously updated and align with Client Contact Services needs and regulations.
• Collaborate with department leaders to identify knowledge gaps and opportunities to enhance employee performance through additional training.
• Provide end-user training and support for collaboration platforms including Office 365, Zoom, and Electronic Health Record.
• Conduct surveys to gauge effectiveness of training program
• Assist with the Administrative duties of the Online Knowledge Base System to ensure it is up-to-date and accurate.
• Regularly visits assigned facilities to assess, advise and support training. As well as work with department leaders to maintain an up to date and accurate record of trainee progress and achievements.
• Perform additional duties and projects as assigned by leadership.

Knowledge, Skills, and Abilities:

• Receives little instruction on day-to-day work and receives general instruction on new assignments.
• Intermediate skill level in Office 365 including One Drive, SharePoint, Teams, Excel, and PowerPoint required.
• Excellent oral, written and interpersonal communication skills required.
• Advanced presentation and public speaking skills.
• Must have the ability to build effective relationships within and across departments.
• Must have strong customer service orientation skills.
• Able to multitask while being a team player.
• Must have strong attention to detail, time management and organizational skills.

Experience and Education Qualifications:

• Associate's degree or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
• Minimum of three-year related experience preferred in medical office, hospital, medical call center or similar customer service environment is required. Education maybe used in lieu of work experience.

Supervisory Requirements:
None
Employment Requirements:

• Successful completion of the Criminal Record and Child Abuse & Neglect Background check prior to beginning employment.
• Completion of New Hire Orientation within 30 Days of employment.
• All training requirements including Relias Learning within two (2) weeks of employment and annually thereafter.
• Valid Driver's license in state of residency with an acceptable driving record.
• Proof of valid and current auto insurance.
• Must be at least eighteen (18) years of age
• Must be at least twenty-one (21) years of age to operate a company-owned vehicle.

Physical Requirements:
ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.
Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
Burrell is a Smoke and Tobacco Free Workplace.