Training Manager

Position/Title: Training and Implementation Coordinator, Femwell Group Health

Department: Training and Implementation

Required Time Commitment (Full Time/Part Time):Full Time, eligible for paid time off (PTO), 401K benefits and medical benefits.

Job Description: As a key member of Femwell’s Operations team, this team member will be responsible for partnering with the Training & Implementation Supervisor and other team members to ensure the successful integration of our services.

Essential Responsibilities/Job Functions: *NOTE: The list of tasks is illustrative only, and is not a comprehensive list of all functions and tasks performed by this position.

• Responsible for training/configuration/ testing and go-live processes
• Responsible for successful implementation of new practices
• Responsible for providing training and end-user support during and after the go-live
• Assist with creation of practice management users; insurance payor portal users and Femwell client support ticketing program as needed
• Offer highest level customer service by coaching, mentoring and advising
• Work closely with internal teams
• Maintain a comprehensive understanding of Femwell’s services and how they meet our client’s needs
• Communicates project status, risks and issues to the leadership

Required Skills & Qualifications:

• BA/BS or equivalent 3+ years experience in healthcare required
• Advanced knowledge of Excel and Power Point
• Business and analytical skills
• Working knowledge of health management practices and software
• Superb presence
• Exceptional written/email communication and public speaking skills
• Must be detail-oriented, well organized, have a positive attitude, and the ability to learn and adapt
• Must be able to manage multiple projects, solve problems, and involve additional resources as needed
• Proven ability to build internal and external relationships and interface with all levels of an organization
• Able to travel 30% of the time to our client areas
• Able to maintain client confidentiality

Reporting and Salary:

• Reports to: Training & Implementation Supervisor

Job Type: Full-time

Pay: From $1.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Miami, FL 33133: Relocate before starting work (Required)

Work Location: Hybrid remote in Miami, FL 33133