Training & Digital Innovation Specialist

POSITION DESCRIPTION:

Responsible for the establishment, implementation, and maintenance of the Bank’s ongoing training programs.

GENERAL DESCRIPTION OF DUTIES:

• Oversee all employee training from identifying external training opportunities to conducting training in-house. In-house training programs for all new and existing staff may include, but not limited to, the following: sales/referral skills, customer service skills, professional etiquette, cash handling, check handling, transaction processing and inquiries, banking regulations, basic navigation for software, and audit guidelines as they relate to the position.
• Assist management in providing sales/service/referral coaching which is consistent with the Bank’s culture.
• Provide continuing education for existing staff as requested by management.
• Assist management with annual competency assessments to identify training needs and ensure continued proficiency of staff.
• Work closely with appropriate departments in the development and implementation of training materials for new account and/or service offerings.
• Maintain open communication with branch and operational management to promptly identify new and existing training needs or work flow issues affecting productivity.
• Make recommendations to the Professional Development Committee for the implementation of new training programs or alteration of existing training programs.
• Research and develop improved training methods and aids on an ongoing basis.
• Serve as Administrator for LMS; ensure Bank is maximizing the system; share developments and notify Bank of updates.
• Track all compliance training and maintain accurate EEOC logs relative to training initiatives.
• Maintain Training & Education and Conferences & Conventions budget; reconcile monthly with data provided by Accounting/Finance.
• Maintain internal employee attendance and graduation dates for a variety of programs such as CSFM, Women in Banking, Stonier, Barrett, etc..
• Coordinate educational opportunities through the Center for Financial Training (CFT) and other institutions including course offerings, enrollments, and certificate tracking.
• Perform other duties as required.
• Completes all required compliance training as assigned in a timely manner.

DIGITAL LITERACY: The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills.

• Information, data, and content
• Teaching learning and self-development
• Communication, collaboration, and participation
• Digital identity, safety, and security
• Technical proficiency with all bank products
• Awareness and interest in new technology
• Creation, innovation, and research

FUNCTIONS SUPERVISED: Training

POSITIONS SUPERVISED: Employees-in-training

EXPERIENCE: One year of experience, preferably in the banking/financial industry.

EDUCATION: A college degree (BS or BA in a relevant field such as Human Resources, Organizational Development, or Education.)

*Compensation:Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

GSB is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.

Applicants requiring reasonable accommodation in the application process should notify Human Resources.

GSB participates in E-Verify.

EOE/AA/M/F/D/V