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Form of workJob Description
Position Scope:
A non-exempt position, under general direction from the Training Supervisor or their designee, will be responsible for organizing, facilitating, and delivering training programs for care provide staff.
Essential Duties:
1. Plan, organize, and effectively conduct onboarding, orientation and employee training on various skill, policy, and compliance areas (i.e. Sexual Harassment, Safety, etc).
2. Facilitate delivery of training using various formats (i.e. lecture, presentations, simulations, and videos); coordinate and schedule training times with attendees; prepare and distribute training aids (i.e. course materials and handout); maintain roster; and other related tasks.
3. Allow enough time for evaluations to be completed and accept feedback given. Review feedback with Training Supervisor on a monthly basis.
4. Periodically assist with evaluating existing or proposed programs; suggest and implement suitable changes.
5. Facilitate operational training (i.e. CPR. First Aid, ClearCare Mobile app, etc.) and ensure all requirements are satisfied.
6. Responsible for adhering to Medic First Aid/HSI regulations; maintain updated certifications (CPR, First Aid, etc.).
7. Assist with the development of and maintain a company-wide calendar of annual trainings needed for care providers; track required initial and refresher training schedules; track, record, and follow up on all training in the designated database; report training activity and progress in designated reporting database.
8. Track trainee changes: utilize historic information to ensure employees are attending proper trainings at the appropriate times.
9. Prepare and distribute reports to HR Generalist regarding completion of trainings for their program and alpha split.
10. Participate in internal and all other outsourced facilitated activities and trainings to enhance instructional materials (i.e. videos, tutorials, presentations, all written and verbal and virtual tools) when requested.
11. Comply with directives related to timely dissemination and communication of training materials, expectations and details to trainees and other audiences.
12. Create profiles, access, tags and update agency software and training aids when applicable, run necessary QA and unit specific reports.
13. As requested, present reports to the Training Supervisor during meetings and discussions.
14. Manage and maintain in house training areas and equipment.
15. Ability to function appropriately within all training-related company platforms.
16. Continuously strive to provide excellent customer service, interpersonal communication and serve as a source of accurate information.
Secondary Duties:
1. Assist in other administrative areas of the organization when needed.
2. Periodically attend mandatory meetings at the regional center, vendor meetings, job fairs and other recruitment venues for care providers.
3. At times may be assigned to conduct field training.
4. Attend all mandatory meetings in a timely manner.
Education, Experience and Skills Required:
1. High school diploma plus an Associate's Degree in human resources or related field of study (2 years of experience may be substituted for 1 year of post-secondary education).
2. Practical experience in human resources, training, or a related field (1 year).
3. Ability to read, write and communicate effectively in English & Spanish (Bi-lingual Required).
4. Ability to type 30 wpm and do basic business arithmetic.
5. Effective communication and presentation skills; the ability to change communication style to relate information in a variety of ways based on the learner.
6. Excellent public speaking skills, and both verbal and written communication skills.
7. Excellent organizational, time-management, and problem-solving skills.
8. Practical application of MS Excel, MS Outlook, MS PowerPoint, MS Word, and MS Teams for Windows required.
9. Practical application of HelloSign and/or DocuSign and other cloud-based e-signature solutions/digital platforms
10. Ability to use standard office machines such as a personal computer, calculator, copier, fax machine, telephone, etc.
11. Ability to utilize video and audio conferencing and online chat-based platforms such as Zoom.
12. Valid California Driver's License.
13. CPR/First Aids Instructor Certification
