Trainer & Practice Coach -- FULLY REMOTE, FLORIDA BASED

Job description

Type: Full Time (Monday through Friday)

Compensation: starting at $14 an hour

Shift: DAYS (no nights or weekends or shift bids)

Location: FL REMOTE
THIS ROLE IS FULLY REMOTE BUT FLORIDA BASED

Company Description

We will help you start a career! We will train you to coach others to provide customers with award winning experiences. If you enjoy helping others improve their skills, this could be a GREAT career choice for you! Since 1983, Applied Concepts has served the automotive industry by providing training, data, accountability, and expert insights. Due to continued growth, we are seeking reliable team members who are looking to grow with us. We provide impactful and effective coaching sessions to automotive sales and service representatives using company provided scripts. As an organization, we have had the opportunity to partner with over 9,000 dealerships, and we are very well known within the industry for our quality product.

To learn more about this role and Applied Concepts, please visit our website at www.AppliedConcepts.com

Job Description

We're looking for an enthusiastic and customer-centric Practice Coach to deliver our individual training sessions over the phone. This person must maintain an empathetic, positive and professional approach while coaching our enrollees. You will be well-trained in all of the concepts that form the foundation of our learning programs.

Essential Duties and Responsibilities:

• This is a phone based, home office role
• Provide constructive feedback to learners throughout each and every coaching session
• Ability to introduce and explain new materials to our learners
• Maintain a positive, empathetic, professional and consistent attitude on all coaching sessions
• Meet minimum daily/weekly/monthly quality and performance expectations
• Accurately document all client interaction and call activity using the company’s propriety programs
• Proactively report any business- or enrollee-related concerns to management
• Possess a clear and captivating speaking voice
• Ability to work and thrive in a structured team centric environment
• Take personal accountability for conduct in the workplace and communicate all needs in advance

Qualifications:

• Must have some type of phone based, call center, or customer service experience
• Clear speaking voice
• Professional verbal and written communication skills
• Basic computer and typing skills
• Interested in learning... and coaching!
• Ability to multi-task, prioritize, and manage time efficiently
• Have a positive, self-driven team-first mentality with a desire to help others
• MUST BE ABLE TO SUCCESSFULLY WORK REMOTE FROM HOME REGULARLY

Why Applied Concepts

• Personalized professional development
• No nights, weekends or shift bids
• Continuous coaching and development
• Full benefits package (health, dental, life, disability insurance)
• Paid Holidays