Trainer-Adobe Workfront

Merge Storytelling and Technology
We MERGE storytelling and technology to promote health, wealth and happiness in the world. We help marketing and technology executives engage hearts and connect parts by offering full-service capabilities including strategy, creative communications, experience engineering, performance marketing, media, digital platform development and more.
Promote Health, Wealth & Happiness
We are committed to promoting health, wealth and happiness in the world by partnering with purpose-driven clients in purpose-driven industries such as healthcare, financial services and consumer products. Our health clients are literally on the front lines saving lives. Our wealth clients are changing the financial potential in people's lives. And our consumer clients make lives...a little bit happier every day.
Partner with Clients of Iconic Brands
MERGE has enduring client partnerships with American Express, T-Mobile, LG, Facebook, Adobe, Kate Spade NY, Coach, The North Face, Fidelity, Eaton Vance, BlueCross BlueShield, Abbott, Astellas, Seqirus, Supernus, Boston Scientific, Advocate Aurora Health, Indiana University Health and Marco's Pizza to name a few.
Work with Poets and PHD's
With 750+ employees across offices in Atlanta, Boston, Chicago, Denver, Kansas City, Los Angeles, Montreal and New York City, MERGE uses a talent-to-task process that connects our poets and PHD's which enables clients to think higher and feel deeper about their customers.
Emerge to the Top of Your Career
At MERGE, we strive to create a superior work experience where people with ability, agility and humility can grow and do the best work of their careers.
As our Customer Success Manager, you will...
Be Accountable and Responsible

• Collaborate with colleagues to plan, schedule, and develop tailored Adobe Workfront training solutions
• Coordinate a dynamic team for a rotating schedule of training facilitators
• Assist in planning and scheduling client sessions, fostering strong relationships
• Drive Train the Trainer and End User programs, recommending improvements for top-notch training
• Align training strategies with client leaders to boost end-user adoption and knowledge transfer
• Develop an in-depth understanding of vendor products and update training content with SMEs
• Collect and analyze trainee feedback for continuous improvement in learning effectiveness
• Apply change management best practices to ensure smooth client deployment
• Engage clients post-implementation with additional training and support
• Manage support team for efficient reporting and execution of client requests
• Resolve ongoing issues and address client concerns with persistence and resourcefulness
• Review customer metrics to identify trends and proactively mitigate potential risks
• Contribute growth ideas during cross-functional account planning for managed services
• Deliver exceptional customer experiences through proactive communication and resource coordination
• Stay current with related technology, articulating business value clearly to clients

These are the qualifications we're looking for

• 5-7 years of Adobe Workfront experience as a system admin and/or implementation consultant
• Bachelor's degree preferred, or equivalent work experience
• Rapid formulation of custom training programs based on implementation team handoffs
• Experience defining and executing innovative training tools and approaches for Workfront solutions
• Proficient in building, interpreting, and communicating performance metrics to senior leadership
• Passion for driving customer success and measurable outcomes
• Strong consulting skills and a proven track record as a trusted advisor
• Ability to prioritize and multitask effectively in a fast-paced environment
• Thorough understanding of technical, complex products
• Exceptional interpersonal, written, and presentation skills
• Detail-oriented with the ability to manage multiple projects on tight timelines

#LI-NT1
#LI-HYBRID
And here's how we live our values at MERGE

• Ability. Mastering our craft
• Agility. Delivering with a growth mindset
• Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer
MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!