Traffic Monitoring Manager

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

 

AECOM is eager to find a talented and experienced Operations Manager located in Ocoee, Florida. This position will be instrumental in guiding and managing a 24/7 hours Traffic Operations Center. Seeking a talented operations manager experienced in client relationships, solutions-oriented, and staff development. 

Responsibilities:

• Monitoring staff to ensure operations are monitoring roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic events and congestion with ITS devices such as closed-circuit TV, detectors, etc.
• Cultivate the team to act like emergency dispatchers within a call center environment dispatching via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses.
• As directed, communicates with client managers, operations/project managers and department lead to provide status updates, ascertain needs within the control room operation and provide solutions to issues.
• Supports the development and maintenance of Standard Operating Procedures (SOP).
• Assist in the research and development of presentations, technical memos, and studies.
• Attend internal and external meetings to represent the Transportation Management Center.
• Actively reviews maintenance and operational activities for accuracy and appropriateness, providing guidance and feedback to staff as needed.
• Mentors current staff and new hires on procedures and policies.
• Contribute to accurate and timely after-action reports for incidents and events.
• Work on special assignments, tasks, reports and presentations.
• Perform other duties as needed by the client and operations manager.
• Advise and assist with outreach within the community and client stakeholder networks as well as participating in training activities.
• Assists with special event planning and setup.
• Effectively supports the recruitment, selection and on-boarding process for project and regional AECOM leadership.
• This is a 24/7 emergency operations environment. Shifts can include overnights, weekends, holiday and/or rotating schedules.
• Ensures, directly and through subordinates, that projects are completed on time and to company and client standards.
• Provides periodic progress reports to senior management. 
• Has financial and project management responsibilities for the project.
• Responsible for the creation of work plans and task definitions, oversees data collection and develops solutions to business/client problems with a focus on financial analysis and improvement. 
• May provide solutions to business/client challenges developed from a foundation of understanding or analysis of business practices and goals. 
• May lead/mentor team of consultants and/or other staff.
• Works under limited supervision performing complex technical work. 
• Duties may include technical responsibility for a major phase or component of a project. 
• Takes lead role in work-flow coordination and project initiatives.  

Qualifications

Minimum:

• BA/BA and 8 years of related experience or demonstrated equivalency of experience and or education

Preferred:

• Operations Management experience within a client-based program
• Client development experience
• Project Management experience
• Development of process improvement training experience
• Financial program budgeting experience
• Staff recruiting and selection experience
• Staff recruiting and selection
• 24/7 Operations experience

Additional Information

• Relocation is an option for this position 
• Visa support is an option for this position 
• All your information will be kept confidential according to EEO guidelines

 

Offered rate of compensation will be based on individual education, qualifications, experience, and work location.  The salary range for this position typically is $62,000.00 to $112,900.00.

AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D and disability benefits, paid time off, leaves of absence, voluntary benefits, perks, wellness and global well-being, and global EAP, Business Travel, and Service Awards prog

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $13.1 billion in fiscal year 2022. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

 

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.