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Form of workJob Description
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.
We are actively seeking a Traffic Management Telecom Capacity person to join our Telecommunications and Carrier Relations team. This person's responsibilities are centered around Traffic Management and Telecom Capacity for voice traffic traversing the Five9 network such as monitoring, reporting, augmenting and maintaining carrier call traffic and connectivity to ensure high levels of quality and reliability coupled with efficient cost margins. This person can work remotely within the United States.
- Ensures traffic is meeting expected routes through reporting and troubleshooting, takes corrective actions when necessary
- Provide carrier traffic forecasts with regular cadence
- Provide target rate profiles with an established reoccurring cadence to drive competitive pricing
- Process and load updated rate decks for optimal routing
- Monitors and reports on carrier traffic capacity and performance metrics
- Initiates carrier capacity augments both internally and externally such as trunk group cac and cps configurations
- Works with vendors on escalation of problems, status updates or performance issues found in monitoring and reporting
- Participates in carrier routing issues such as the removal of a carrier due to network trouble, calculating the cost and impact associated to the event, facilitating the process while mitigating the risk of restoring the carrier to routes
- Works with business partners to understand problem impact, as well as, support project and work requests
- Works with internal groups such as operations, capacity, provisioning to align projects, work-flow processes and metrics report validation
- 5+ years of telecom experience with VoIP/SIP voice applications
- Excellent knowledge of telecom principals and terminology including DIDs, Toll Free numbers, LATA OCN and NPA-NXX etc.
- Knowledge of SIP call routing, Least Cost Routing with Session Border Controllers
- Experience with International Routing including ITFS and iDID's
- Ability understand capacity requirements as it relates to SIP Trunks to customers and carriers
- Troubleshoot and resolve persistent problems and escalated issues
- Respond to alerts and alarms troubleshooting and correcting problems coordinating issues with the Network Operations Center
- Experience with Softswitch, Session Border Controllers (preferably Sonus/Ribbon), SIP proxies, Media Servers (preferably AudioCodes IPM-6310 and FreeSWITCH)
- Familiarity with Wireshark, Empirix or other network protocol analyzers
- Self-starter with excellent troubleshooting skills and ability to prioritize tasks and organize workflow accordingly
- Excellent documentation, verbal and written communication skills are required
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As part of our commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
