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Form of workJob Description
Trade Support Analyst
Location: 3x a week onsite Chicago (Local Only)
Interview Mode: Virtual
Type: Contract (Potential Contract to Hire, based on work performance, need and budget availability)
Team this is local candidates only. We have people in Edge for sure!
Can someone please take a look at this? Call is tomorrow but there aren't too many people locally. We need to hit them up immediately.
Needs experience with either trading floors (Examples: CME, Board of Trade, Chicago Stock Exchange, CBOE.) or experience with trading groups within banks (Examples: Client, WFG, Chase, etc.)
Project Overview: Trade Support
> Primary trading support - Chicago location, (on trade floor), expert in OMS and trade life cycle
Contractor's Role
> Candidate will be responsible to provide L2/L2.5 Support activities, Monitor and work collaboratively with other members of the global team, managing their day to day work and ensuring that all business queries / escalations are responded to in a timely manner.
Qualifications (Must Have's):
SKILLS / EXPERIENCE:
· OMS – experience required in any OMS and Flextrade OMS is good to have
· FIX Messaging/Format experience
· 8-10+ years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.
· Excellent oral and written communication skills are required – Ability to speak to traders confidently
· In-depth Functional / Industry Knowledge is required – Brokerage / Sec Finance
· Highly flexible and adaptable to change
· Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment.
· Prior working knowledge of Client would preferred ( any location office)
· Good understanding of software development lifecycle
· Ability to manage multiple issues in parallel and adapt to changing priorities.
· Experience working in Onsite/Offshore model in particular supporting APAC, UK and US business lines
· Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory.
· Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents.
· Works closely with other technology teams such as Development, Vendors, Infrastructure and other software support teams.
TECHNICAL SKILLSET
· Expert / Extensive Knowledge of SQL is required to assist own teams during debug.
o Oracle/MS SQL/ Sybase
· Good to have, Scripting and automation (Python, Perl, PowerShell)
· Middleware, MQ/Tibco, Weblogic
· Java /.Net experience is mandatory but good to have – Ability to read and understand code
· Client Site scope, CA Introscope and Patrol monitoring tools. Power BI, Service Now
TASKS & RESPONSIBILITIES:
· Candidate will be responsible to provide L2/L2.5 Support activities, Monitor and work collaboratively with other members of the global team, managing their day to day work and ensuring that all business queries / escalations are responded to in a timely manner.
· Fast Paced environment, ability to manage stress and stressful situations from the trading desk.
· Candidate should be able to work with Business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirement.
· Develop and maintain professional relationship with all stakeholders within IT and Business teams and provide support directly or indirectly via his/her team.
· Candidate should have the knack to troubleshoot (review, analyze) production issues and use their team members and managers help to resolve issues that cannot be resolved independently.
· Incident detection, root-cause investigation, problem management (ITIL)
· Effort to be put into understanding the in-depth knowledge of business unit / function
· Aim to grow into a subject matter expert on the business side of the application
· Carries out activities that are large in scope, cross-functional and technically difficulty
· Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.
· IT Capacity planning and involvement
· Trading applications administration, change management, implementation, maintenance, compliance review
· Handling application malfunctions (e.g. input issues, EOD issue, data backup issue, MQ issue, reporting and blotter issues etc.)
· Managing Fire-call support including off-hours and weekend support
· Executing Lean programs that ensures less incidents are created and emphasis on resolving issues at root level
· Assistance in Metrics and audit reporting
· Review and Maintain DR documentation and participate in annual exercises
· Create regular status reports to management on application status and other metrics.
· Build effective working relations with a wide variety of groups including clients, development, business, audit, compliance, and vendors (vendor management).
· Constant review of alerting incidents/requests and escalate production issues as needed to relevant teams and management.
· Coordinate with various external teams including offshore support staff and assisting to analyze root cause efficient resolution of all production processes.
· Candidate will be responsible to attend on-call after office hours including weekend to own, manage, run end2end High and Critical production issue.
· Develop understanding of NT's systems and products utilizing reference materials and support procedures.
· Present IT in a professional manner, exhibit customer service values in line with NT's A Approach.
· Adherence to corporate standards at all times.
· Assistance in training and maintain a very highly trained team globally
Location: 3x a week onsite Chicago (Local Only)
Interview Mode: Virtual
Type: Contract (Potential Contract to Hire, based on work performance, need and budget availability)
Team this is local candidates only. We have people in Edge for sure!
Can someone please take a look at this? Call is tomorrow but there aren't too many people locally. We need to hit them up immediately.
Needs experience with either trading floors (Examples: CME, Board of Trade, Chicago Stock Exchange, CBOE.) or experience with trading groups within banks (Examples: Client, WFG, Chase, etc.)
Project Overview: Trade Support
> Primary trading support - Chicago location, (on trade floor), expert in OMS and trade life cycle
Contractor's Role
> Candidate will be responsible to provide L2/L2.5 Support activities, Monitor and work collaboratively with other members of the global team, managing their day to day work and ensuring that all business queries / escalations are responded to in a timely manner.
Qualifications (Must Have's):
SKILLS / EXPERIENCE:
· OMS – experience required in any OMS and Flextrade OMS is good to have
· FIX Messaging/Format experience
· 8-10+ years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.
· Excellent oral and written communication skills are required – Ability to speak to traders confidently
· In-depth Functional / Industry Knowledge is required – Brokerage / Sec Finance
· Highly flexible and adaptable to change
· Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment.
· Prior working knowledge of Client would preferred ( any location office)
· Good understanding of software development lifecycle
· Ability to manage multiple issues in parallel and adapt to changing priorities.
· Experience working in Onsite/Offshore model in particular supporting APAC, UK and US business lines
· Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory.
· Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents.
· Works closely with other technology teams such as Development, Vendors, Infrastructure and other software support teams.
TECHNICAL SKILLSET
· Expert / Extensive Knowledge of SQL is required to assist own teams during debug.
o Oracle/MS SQL/ Sybase
· Good to have, Scripting and automation (Python, Perl, PowerShell)
· Middleware, MQ/Tibco, Weblogic
· Java /.Net experience is mandatory but good to have – Ability to read and understand code
· Client Site scope, CA Introscope and Patrol monitoring tools. Power BI, Service Now
TASKS & RESPONSIBILITIES:
· Candidate will be responsible to provide L2/L2.5 Support activities, Monitor and work collaboratively with other members of the global team, managing their day to day work and ensuring that all business queries / escalations are responded to in a timely manner.
· Fast Paced environment, ability to manage stress and stressful situations from the trading desk.
· Candidate should be able to work with Business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirement.
· Develop and maintain professional relationship with all stakeholders within IT and Business teams and provide support directly or indirectly via his/her team.
· Candidate should have the knack to troubleshoot (review, analyze) production issues and use their team members and managers help to resolve issues that cannot be resolved independently.
· Incident detection, root-cause investigation, problem management (ITIL)
· Effort to be put into understanding the in-depth knowledge of business unit / function
· Aim to grow into a subject matter expert on the business side of the application
· Carries out activities that are large in scope, cross-functional and technically difficulty
· Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.
· IT Capacity planning and involvement
· Trading applications administration, change management, implementation, maintenance, compliance review
· Handling application malfunctions (e.g. input issues, EOD issue, data backup issue, MQ issue, reporting and blotter issues etc.)
· Managing Fire-call support including off-hours and weekend support
· Executing Lean programs that ensures less incidents are created and emphasis on resolving issues at root level
· Assistance in Metrics and audit reporting
· Review and Maintain DR documentation and participate in annual exercises
· Create regular status reports to management on application status and other metrics.
· Build effective working relations with a wide variety of groups including clients, development, business, audit, compliance, and vendors (vendor management).
· Constant review of alerting incidents/requests and escalate production issues as needed to relevant teams and management.
· Coordinate with various external teams including offshore support staff and assisting to analyze root cause efficient resolution of all production processes.
· Candidate will be responsible to attend on-call after office hours including weekend to own, manage, run end2end High and Critical production issue.
· Develop understanding of NT's systems and products utilizing reference materials and support procedures.
· Present IT in a professional manner, exhibit customer service values in line with NT's A Approach.
· Adherence to corporate standards at all times.
· Assistance in training and maintain a very highly trained team globally
