Tower Coordinator-AM

Position Title: Tower Coordinator

Classification: Full Time – Hourly

Reports To:  Applicable Management

Position Summary:

The Tower Coordinator is responsible for servicing the needs of the individual airline and the associated requirements of their aircraft in accordance with the airline and JetStream’s policies and procedures for all aspects of a successful tower operation. The Tower Coordinator is responsible for directing JetStream operational personnel utilizing WorkBridge Resource Management Solutions technology.  A key orchestrator during shift operations, this position drives efficiency and optimum utilization of resources to ensure on-time operations and a quality product.  The Tower Coordinator is a critical liaison and key representative of JetStream Ground Services, Inc. in large airline operations where automated dispatch has been implemented.

• Principal coordinator of all JetStream Ground Services operational activity during an assigned shift utilizing WorkBridge Resource Management Solutions dispatching technology
• Retrieval and analysis of the daily flight schedule in order to prioritize flights based on arrival time, ground time, aircraft type and stage length in and out of the station
• Communicate to key operational personnel (lavatory & water drivers, leads and aircraft cleaners) of service requirements for individual and/or banks of flight activity
• Coordinate with all JGS station stakeholders to ensure service excellence
• Consultation and resolution of aircraft servicing issues and delays with airline tower personnel
• Maintain all required documentation and ensure accuracy, timely completion and distribution at the end the shift
• Serve as primary operational liaison between JetStream Ground Services and its airline partner(s)
• Maintain a high level of customer service with both internal and external customers
• Interface with other departments to ensure that service issues are addressed and corrected to ensure quality of service
• Develop and maintain a good rapport with airport business partners and airline personnel
• Give immediate notification to management when anticipating or experiencing irregular operations that may impact our team members or service to our customers
• Check emails twice daily and use email etiquette at all times
• Other duties as assigned

Competencies:

• Strong working knowledge of airline operations in a hub environment; airline tower experience preferred
• Strong business acumen, technical learning/innovation management and a drive for results
• Knowledgeable in Sabre Airline Solutions (StaffPlan) and/or WorkBridge Resource Management Solutions
• Knowledgeable in Microsoft Office software; Word, Excel, PowerPoint, Access and Publisher
• Ability to understand operational implications in day-to-day decisions
• Ability to develop effective relationships at all levels
• Must be able to read, write, speak and understand English

Required Education & Experience:

• High school diploma or general education degree (GED)
• 1-2 years of  tower coordinator/customer service experience

Additional Requirements:

• Possess a valid US driver’s license
• Must pass drug screen and a 10-year FAA background check (employment/criminal)
• Reliable method of transportation to arrive at the work location on-time
• Willing to work evenings, weekends and holidays
• Must be able to handle multiple tasks and seek assistance from fellow team members as necessary
• Must be able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
• Must be able to interact directly with customers, airline personnel and fellow team members to resolve problems and issues that may arise during the shift
• Internal candidates must have a recommendation from immediate supervisor

Work Environment

This job operates in a professional office environment as well as outdoors in an airport ramp environment. The employee may become exposed to the elements including but not limited to heat, rain, snow and loud noises. Hours will vary based on operational needs. Must be available to work a flexible schedule to include evenings, weekends and holidays.

JetStream Ground Services, Inc. offers competitive salaries and comprehensive benefits including paid new hire orientation, training, Holidays and Personal Time Off (PTO), Health Insurance including Dental, Vision Insurance, 401 (k) and endless opportunities to advance.

JetStream Ground Services, is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (704) 359-0015 or send an e-mail to recruitment@jetstreamgs.com and let us know the nature of your request and your contact information. As an Equal Opportunity Employer, our hiring decisions are based on merit, qualifications, and business needs.

The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.  All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.