Tournament Coordinator

Position Summary:

The Tournament Coordinator assists the Head Golf Professional with all golf shop activities and outside services operations and is responsible for ensuring guests receive outstanding customer service, which meets or exceeds their expectations.  The Tournament Coordinator is responsible for organizing golf events and contacting groups prior to arrival to ensure first class service as well as tournament/small group set up and breakdown, scoreboard set up, on course rules officiating, and post group follow up. The position also may require attendance at resume and pre-con meetings.

Essential Duties and Responsibilities:

• Assist in implementing applicable company operating, human resources, and safety policies and procedures pertaining to golf shop and outside service activities. Ensure procedures are followed to open, close, and secure the golf shop and storage buildings.
• Handle cash flow in the golf shop, ensuring that cash and credit card charges balance with sales receipts in accordance with operating procedures.
• Monitor the performance of assigned staff including golf shop attendants, starters, rangers, and outside service staff to ensure customer service standards and productivity goals are achieved.
• Ensure that the golf shop, storage areas, cart shed, and grounds are maintained per company cleanliness and appearance standards. Maintain clean, presentable, and fully stocked merchandise displays.
• Assist in the preparation operating and capital budgets. Provide assistance with financial forecasts and analyzing budget variances as appropriate.
• Assist with physical inventory at month end in accordance with inventory procedures.
• Ensure accurate tracking of types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with company products and services. Assess the quality of internal and external customer service and speed of play.  Recommend plans for continued improvement.
• Interact with pass-holders, members, and guests in a congenial and professional manner.
• Maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and complaints in accordance with operating policies and procedures.
• Plan and conduct individual and group lesson programs and golf clinics.
• Assist with organizing and implementing tournaments, group outings and special events. Ensure efficient operation and coordination of golf shop, cart service, and other services as applicable.
• Be fully knowledgeable of golf shop merchandise. Sell merchandise and provide suggestions to patrons as appropriate to meet their needs.
• Assist with organizing and maintaining ancillary services such as the handicapping system, membership programs, and driving range facilities.
• Assure the efficient and timely submission of all required reports.

Qualifications:

• Minimum 3 years experience in the golf or hospitality industry preferred.
• Must have knowledge in Golf Genius 
• Requires previous experience setting up shotgun tournaments and scoring.
• Bachelor’s degree, preferred. PGA apprentice or better, preferred.

Classification:

Hourly

Streamsong® Resort was founded on a commitment to its surrounding resources. Streamsong is celebrating a decade of providing unparalleled experiences and operational excellence to guests across the globe. From awe-inspiring golf courses and legendary bass fishing and sporting clay shooting to sumptuous dining and ethereal spa experiences, Streamsong operates in concert with its environment. This deep appreciation for the land's inherent beauty has helped to create an unparalleled luxury resort, including 228 spacious accommodations in a modern lakeside lodge and clubhouse. Leading golf and hospitality management company KemperSports has managed golf course operations since 2012 and resort operations since 2021. For more information, visit www.streamsongresort.com. 

KemperSports Management is an Equal Opportunity Employer