AddressJob Summary:
Tour Specialist – Recurring Position
Disney Corporate Creative Resources (DCCR) is a full-service department for special event production, editorial, video, graphic design, web development, social media, communications planning, and other special services that manages projects on an integrated basis on behalf of internal Disney corporate clients. DCCR also manages the official tour of the Walt Disney Studios including development & design, collateral, host training and operations. The official tours are year-round that includes a “backstage” peek of the Walt Disney Studios Lot facilities and significant locations from the 70-year history of the lot. The tours are guided and limited to small groups requested by internal lines of businesses, Disney loyalty and fan targeted departments, and other areas. DCCR’s support of the tour program is expanding in 2019, so consistent and expert tour guides are needed to fulfill the ongoing demand.
Responsibilities and Duties of the Role:
Be subject matter experts on the history of The Walt Disney Company, specifically with the historical significance and evolution of the Walt Disney Studios lot.
Stay current with and have a thorough understanding of the Disney portfolio of brands and announced projects (i.e. – upcoming movie releases, company news, etc.).
Thoroughly study and know all tour guidelines, scripts, collateral, and content. Stay current with any changes to operations or content.
Communicate in advance with tour guests to confirm tour logistics, schedules, and other important information.
Handle all security clearances, safety, and parking instructions for tour guests.
Be able to troubleshoot and be flexible with unexpected changes.
Ensure all tour collateral is distributed to guests accordingly.
Partner with DCCR leads on any changes to assigned tour based on timing constraints of guests, available locations, and weather-related limitations.
Be a positive spokesperson for Disney with an upbeat spirit and engaging guest-facing interactions.
Professional demeaner with a strong guest-facing skills. Be able to positively articulate and interact with all Disney stakeholders, operating partners, tour guests and VIPs.
Support special event projects as requested/needed when there is downtime with tours.
Communication with business partners and guests to schedule tour requests, including partnering to fulfill special tour requests that are not normally included in tours.
Handle billing with internal partners and internal finance.
Provides tours from 1-3 hours. Length varies depending on tour request.
Weekly communication with Tour Specialist Lead to stay updated on current studio operations and projects.
Provides support to Corporate Special Events as needed.
Required Education, Experience/Skills/Training:
Professional and/or casual guest-facing experience preferred in the customer service and entertainment industry.
Preferred Qualifications
Strong knowledge and passion for Disney history
Knowledge of Disney loyalty programs
The pay rate for this role in Burbank, CA is $25 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.
