Tour Guide (Zipline Guide)

SUMMARY: No experience required, training provided.

The Guide will work as part of the Seminole Aerial Adventures (SAA) & Attractions team. Under the supervision of the SAA management team and the Director of Attractions, the Guide provides a safe, informative zip line tour experience for guests. Zip Line Guides will use communication skills to engage with guests and ensure an exceptional adventure.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The employee in this position must perform all the essential job duties listed below; however, this list is not intended to be inclusive of all the specific tasks that an employee in this position may be expected to perform.

· Be an Ambassador for the Zoo at all times.

· Be part of a team that provides exemplary customer service at all times.

· Essential duties consist of daily opening and closing procedures of the zip line course.

· Supervise the progress and experience of each assigned tour group.

· Fitting harness and helmets correctly and supervising the use of all safety equipment.

· Teach and conduct a pre-tour safety orientation for each tour group.

· Utilize customer engagement skills to ensure a memorable experience for each guest.

· Assuring the safety and well-being of guests throughout each tour.

· Performing course rescues.

· Educating guests about the history of the Central Florida Zoo as well as the animal collection

· Conducting complete inspections of all course components and gear.

· Assist with course maintenance efforts.

· Attend required meetings and training.

· Tour duties consisting of meeting and establishing a rapport with each guest.

· Reviewing safety issues, answer questions.

· Demonstrate how to carry gear and wear a safety harness.

· Responsible for all gear safety and maintenance, including but not limited to washing, cleaning, sanitizing, and preparing the equipment.

· Maintain open communication with department management and director.

· Maintain safety protocols to keep Zoo guests and staff safe and secure.

· Have working knowledge of radio procedures to execute safety protocols.

· Participate in Zoo events upon request.

· Adhere to all Central Florida Zoological Society, Inc. policies and procedures.

· Other related duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must complete each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Minimum of 18 years old.

· Must provide a negative drug test result.

· Possess excellent communication and other interpersonal skills.

· Be able to communicate effectively with both adults and children in both group and individual settings.

· Be able to handle stressful situations calmly and effectively.

· Be able to handle multiple tasks and be creative and motivated.

· Have excellent attention to detail to ensure safety and overall positive guest experience.

· Must be able to work both independently and as part of a team.

· Must wear protective equipment appropriate for the daily task.

· Must be receptive to verbal and written direction.

· Must have the ability to work flexible hours, including weekdays, weekends, holidays, and evenings.

EDUCATION/EXPERIENCE:

This position requires a high school diploma or equivalent. Previous experience working in a zip line course and customer service field is not required.

LANGUAGE ABILITY:

· Ability to respond to common inquiries, requests, or complaints from guests and or staff in a courteous manner.

· Must be able to communicate with guests and staff clearly and effectively.

· Multilingual is a plus.

REASONING ABILITY:

Ability to define problems collects data, establish facts, and draw valid conclusions.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid Florida state driver license.

PHYSICAL DEMANDS:

In compliance with the Americans with Disabilities Act, the following are identified as physical requirements of the job:

· The employee must frequently have the physical capability to assist and accommodate guests of various sizes throughout the course, including rescues.

· Be able to hike, climb, and rappel to and from high altitudes.

· Possess a full range of overhead arm motions.

· Have full hand dexterity.

· Be able to walk and stand for long periods.

· Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk or hear.

· The employee is frequently required to use hands and fingers to handle, reach, or feel and manipulate objects or controls. The employee is regularly required to sit, walk distances, climb, balance, stoop, bend, kneel, and crouch. Several job functions of this position will be performed in confined areas.

· In specified department positions, the employee will be required to stand for extended lengths of time.

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The majority of duties are performed outdoors in various weather conditions, ranging from rain, wind, and cool to cold weather, and extreme heat and humidity. The noise level in the work environment is usually moderate.

The Central Florida Zoological Society, Inc. (CFZS) reserves the right to revise or change job duties and responsibilities as the need arises. This job description pertains to an “at-will” position with the CFZS and in no way constitutes a written or implied contract of employment.

Job Type: Part-time

Pay: $13.00 per hour

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Sanford, FL 32771: Relocate before starting work (Required)

Work Location: In person