Total Loss Data Program Coordinator- Remote

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.
Job Summary/Objective
Provides editorial and technical support for the Total Loss Workbook product. Works with customers to understand their configuration needs, and supports the process of creating and maintaining business requirements in the product solution. Ensures required quality levels, expectations and timelines are met.
Key Responsibilities & Duties (essential to the job)
1. Builds and maintains strong relationships with assigned customers by understanding and documenting their needs.
2. Plans, reviews and/or revises configurations to meet customers’ needs and serves as point of contact during the editorial/implementation process.
3. Works with team members to ensure required quality levels, expectations and timelines are met.
4. Performs research to ensure business requirements are captured accurately in accordance with state regulatory Total Loss requirements, and creates and documents business requirements within change requests in order to comply with state Total Loss settlement regulatory guidelines.
5. Maintains state Total Loss and related regulatory reference material.
6. Completes quality assurance activities; verifies research and change requests are valid, adheres to business rules and are consistent in practice. Creates automated quality tests.
7. Uses editorial tools to implement form and configuration changes in accordance with the specific business requirements.
8. Provides Tier III application support for product.
9. Assists with customer setup and configuration activities as requested.
10. Serves as backup support for developing calculations on as-needed basis.
Education
An associate degree from an accredited college or university is required, or vocational training in business, computers or related disciplines. In the absence of a degree or vocational training, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree/training.
Experience, Skills and Key Competencies

• At least 3 years of experience working with Total Loss insurance rules and related support functions.
• Experience in Insurance or automotive industry, taxes and fees, case law, and/or regulatory affairs
• Proficient in MS Office/Word Excel and DevOps

Must also be able to demonstrate the following skills and abilities:

• Strong technical skills with the ability to easily learn new programs or applications.
• Able to effectively apply principles of logical and critical thinking to investigate and gather facts, analyze data, articulate requirements, determine trends, and identify possible issues.
• Collaborative work style with the ability to develop effective working relationships.
• Can manage time and competing priorities in order to complete work assignments within designated time frames and in a fast-paced environment.
• Comfortable with taking ownership of work and independently completing projects with limited direction.

What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.
OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.