Tool Repair Center Clerk (Aih)

Overview
Job specifications are intended to present a descriptive list of the range of duties performed by employees. Specifications are not intended to reflect all duties performed within the job.
SUMMARY
Alaska Industrial Hardware, a subsidiary of Bering Straits Native Corporation is currently seeking a qualified Customer Service Clerk employee for its Tool Repair Center.
Responsibilities
ESSENTIAL DUTIES & RESPONSIBILITIES

• Assure proper customer service is given to every customer
• Prepare company required reports on labor and equipment repairs
• Use the computer system to input track and invoice equipment to be repaired
• Perform the Repair Center cycle counts
• Stock merchandise at the direction of store management

Qualifications
QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION
Required (Minimum) Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Basic experience with Infor CSD/TWL, excel and word

Knowledge, Skills and Abilities

• Must possess a knowledge of tools and equipment and had some hands-on operational experience with most of the tools we repair (Chainsaws, Nail Guns, Pressure Washers, Heaters, Air Compressors...) providing the ability to communicate required repairs clearly/confidently with customers
• Must possess a good mechanical aptitude
• Communicate effectively in English both verbally and in writing
• Read and comprehend written material relative to the position.
• Possess a sense of responsibility and pride in work
• Possess the proper situational awareness to work safely in a Repair Center environment
• Ability to follow and enforce all safety rules and procedures and properly use all safety gear
• Ability to perform basic arithmetic operations-addition, subtraction, multiplication, division and differentiate quantities and units of measure
• Ability to work well and clearly communicate with others in a small workspace

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be physically able to be on your feet, standing, walking, and working on hard concrete and tile floors for full shifts.
• Must be able to lift and carry 25# repeatedly, safely, and without unusual strain.
• Frequent bending, reaching overhead, kneeling, and squatting.
• Frequent pulling and stocking inventory items onto carts, or with material handling equipment.

WORK ENVIRONMENT
Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job.

• Job is performed in an indoor Repair Center setting
• Exposure to computer screens and requires use of a computer, keyboard, mouse and multi-line telephone system

SUPERVISORY RESPONSIBILITIES

• No supervisory responsibilities

ADDITIONAL QUALIFYING FACTORS
As a condition of employment, you are required to pass a pre-employment drug screening, as well as have acceptable references and background check. Must have reliable transportation to/from work.
BENEFITS
As a full-time employee, you will enjoy a comprehensive benefits package that forms an integral part of your total compensation. We believe that these benefits demonstrate our commitment to the well-being and professional development of our employees. (Note: these details are subject to any policy or plan changes):

• Health Insurance: You will have the opportunity to choose from a range of medical, dental, and vision insurance plans for both yourself and your eligible dependents.
• Employee Discount Program: After completing 90 days of employment, you will be eligible for a generous employee discount on Alaska Industrial Hardware products. This discount can also be extended to one eligible family member.
• Retirement Savings: We offer a 401(k) plan with a company match of up to 6% of your contributions, subject to eligibility requirements.
• Continued Education Benefit: We believe in supporting your professional growth. Therefore, we provide a continued education benefit that covers up to 50% of the cost for classes aimed at enhancing your skills in your current position. Certain conditions apply.
• Life Insurance: To ensure the financial security of our employees, we provide a $50,000 life insurance policy for each employee, offering peace of mind in the event of an unforeseen circumstance, subject to eligibility requirements.
• Short- and Long-Term Disability: We offer comprehensive coverage for both short-term and long-term disabilities, subject to eligibility requirements.
• Paid Time Off (PTO): PTO is earned on an accrual basis, with increases based on your years of service. Additionally, you will receive paid time off for company-recognized holidays, jury duty, bereavement, and parental leave.
• Health Club Benefit: We encourage a healthy lifestyle and provide a monthly reimbursement of $50 for gym membership fees. This benefit is available to you if you attend the gym at least 8 times per month.
• Hiring Bonus: Upon completing 180 days of employment, you will receive a hiring bonus of $500 as a token of our appreciation.

Shareholder Preference Statement:
At BSNC, we prioritize the hiring, promotion, training, and retention of individuals in the following order: BSNC shareholders, BSNC shareholder descendants, and BSNC shareholder spouses.
Equal Opportunity Employer:
Bering Straits Native Corporation is committed to equal employment opportunities for all individuals, regardless of race, color, national origin, gender, disability, veteran status, or any other legally protected status. We maintain a diverse and inclusive work environment that fosters equal opportunities for everyone.
E-Verify Employment Verification Program:
We participate in the E-Verify Employment Verification Program, which allows us to confirm the eligibility of our employees to work in the United States in compliance with federal immigration laws.
Drug-Free Workplace:
We maintain a drug-free workplace to ensure the safety, health, and well-being of our employees and to comply with applicable laws and regulations regarding drug use and abuse.
Please note that this information is provided for reference purposes and is subject to any updates or modifications in accordance with company policies and legal requirements.
Visit our website at https://www.aih.com for more details and to apply.
AIH Alaska Industrial Hardware | About Us > Employment