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SalaryDescription:
The Patient Advocate will be responsible for day-to-day interaction and treatment of our patients with Transcranial Magnetic Stimulation (TMS). In addition, they will administer the necessary operational aspects of the program including, scheduling, tracking insurance authorizations, administering psychiatric rating scales, and patient charting.
Location: Iowa City, IA
Schedule: Monday - Friday general daytime hours
Pay rate: $18 - $20 per hour
Responsibilities listed below, but not limited to:
- Greet, check-in, and room patients for TMS treatment.
- Set up new patient and work side-by-side with provider to assist during initial treatment mapping.
- Administer TMS treatments according to specific physician protocols. Set up the TMS medical device and monitor all aspects of the treatment sessions for patient comfort and treatment accuracy.
- Provide excellent patient care and treat patients with compassion while developing trust and rapport. Provide support, reflective listening, and compassion to patients struggling with depression and/or anxiety.
- Troubleshoot and resolve issues with patient comfort, coil contact, and TMS system setup throughout treatment.
- Observe patients while in treatment and identify any changes that may require clinician or the Program Practice Leader involvement.
- Administer psychiatric rating scales and counsel patients on completion of scales.
- Record session notes, patient treatment history, vital signs, allergies/contraindications, track insurance authorizations, and schedule patient visits using EMR (Electronic Medial Records) and medical scheduling software.
- Ensure patients complete their course of treatment.
- Perform reminder calls to patients when required. Oversee patient communication both during and post-treatment course.
- Assist in establishing and monitoring performance indicators.
Qualifications:
- At least one year of experience working in a medical office is required.
- Successful completion of TMS Certification (training and certification provided during initial period of employment).
- Experience with TMS is a plus, but not required
- Strong organizational follow-through skills with attention to detail
- Ability to multi-task
- Proficient knowledge of medical terminology
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.
- Experience in the Psychiatry field and with prior authorizations is a plus.
- Experience working with patients who are suffering from anxiety and depression preferred.
- Able to have schedule flexibility to accommodate patient scheduling and hours of operation in collaboration with other TMS team members.
- Ability to maintain professional appearance and demeanor, and interface well with patients in a mental health setting required.
- Excellent communication skills and ability to work well with a team.
- Ability to lift and easily maneuver 20-40lbs.
- Qualified candidates must be legally authorized to be employed in the United States
- An Associates or Bachelors Degree strongly preferred, but candidates with patient care experience will be strongly considered.
Benefits:
Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:
- Medical & Dental insurance
- Opportunities for professional growth and career advancement
- Health Savings Account (HSA)
- Flexible Spending Account (FSA) for applicable medical and dependent care expenses
- Paid Time Off (PTO)
- Paid Holidays
- 401(K) Retirement Plan with a generous employer matching program
- Supplemental insurances, such as short-term disability, cancer insurance, and accident insurance
- Partnerships with local universities for tuition discounts:
- St. Mary's University - 10% discount
- University of Northwestern - St. Paul - 10% discount for select programs
- Bethel University - $400 Scholarship per term for select programs
- Capella University - 10% tuition discount plus additional perks
- Adler Graduate School - 10% tuition reduction
keywords: Behavioral healthcare, mental healthcare, customer service, front desk, receptionist, clinic receptionist, clinic representative, office coordinator
