Title & Registration Processor

Job Summary:

The Title & Registration Processor is responsible for entering alphanumeric data, reviewing work for accuracy, and researching and learning state requirements for assigned work. ABS is looking for motivated individuals with exceptional customer service, organizational, and communication skills, with a strong attention to detail. The Processor will focus on various administrative tasks, including documenting transactions, preparing paperwork, scanning, faxing, and filing. Day-to-day communications, following up by phone and email with customers and state agencies, ensure titles, registration, and plates will be returned on time to complete transactions and mail to the customer. Duties and Responsibilities:

• Entry of alphanumeric data found in email addresses, street addresses, license plates, and Vehicle Identification Numbers (VIN)
• Research and learn state forms, requirements, and procedures for assigned states
• Prepares all paperwork necessary for vehicle titling, registrations, and mailing out to the respective county/state
• Ability to learn the proprietary system for scans, document uploads, and transaction correspondences
• Follow up with customers and state agencies on the status of outstanding work
• Calculate fees to request funds for transactions

Required Skills and Abilities:

• Strong written and verbal communication
• Operate programs in Microsoft Office (Word, Excel, and Outlook)
• One to two years of previous Customer Service Experience preferred
• Time management, organizational skills, and attention to detail
• Ability to work as a team or independently with limited supervision
• Quickly adapt to a fast-paced environment

Education and Experience:

• High school diploma or general education degree (GED) (required)
• Associate degree preferred or equivalent work experience
• Strong analytical and problem-solving skills

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.