Title Iii Program Success Coach, Connect4Sucess Program - Restricted

Title: Title III Program Success Coach, Connect4Sucess Program - Restricted
Agency: Southside Va Community College
Location: Brunswick - 025
FLSA: Exempt
Hiring Range: Minimum $40,839, commensurate with experience and qualifications
Full Time or Part Time: Full Time
Additional Detail
Job Description:
Established in 1970, SVCC is one of the 23 colleges in the Virginia Community College System. The Christanna Campus near Alberta and the John H. Daniel Campus near Keysville serve ten counties and one city - the largest community college service region in the state. In 1985, SVCC opened the Southside Virginia Education Center. The college is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award Associate degrees. SVCC is dedicated to the belief that all citizens should be given an opportunity to acquire an educational foundation which develops and extends their skills and knowledge. The college's goal is to provide diverse instructional programs ranging from developmental studies to associate degree curricula in academic, technical, and lifelong education. Through various activities, students will also have the opportunity to develop their roles and responsibilities as participants in a changing society.
Thank you for considering employment with Southside Virginia Community College (SVCC). We are committed to attracting and retaining a diverse workforce that enhances our status as a recognized Great College to Work For by the Chronicle of Higher Education for 12 years! With the goal of ensuring the equal educational opportunity for all students, SVCC embraces diversity among our students, faculty, staff and the communities we serve as an integral part of our history, a recognition of the complexity of our present state and a call to action for a better future.
SVCC is located in a rural setting of rolling hills, pine and hardwood forests, and farmland. There is easy access to nearby metropolitan Richmond, Virginia, the state's capital, as well as Raleigh, North Carolina, and Lynchburg, Virginia. The area is famous for its two lakes, Gaston and Kerr, and a multitude of state and national parks which offer recreational opportunities such as fishing, boating, skiing, jet-skiing, hiking, horseback riding, picnics, and relaxation. The area also offers sports arenas for baseball, softball, soccer and beautiful golf courses. There are cultural activities including various theaters and arts councils offering concerts, plays, and live entertainment, and there are many local festivals held throughout the year.
SVCC is seeking a full-time Title III Program Success Coach for the Title III Connect4Success Program.
This position is fully supported through the Title III project at 100% and is a 12-month position subject to continued federal funding annually.The Title III Program Success Coach partners with the Title III Program Coordinator to accomplish the goals and objectives of the five-year Title III federal renewable grant program by helping students make significant decisions about their academic/career plans, and play an integral part in the College's strategic efforts towards improving student persistence, retention, and graduation.
The Title III Program Success Coach provides one-on-one academic support and advising, aligned with the Title III Program goals and objectives, and connects first-year students to intrusive student follow-up activities through reduced caseloads and proactive interventions for students taking classes in virtual and traditional formats. The Success Coach provides highly responsive, holistic advisement on individual student needs and barriers to success inside and outside the classroom. The Success Coach collaborates with Program staff, faculty and student services staff to help students address their individual learning needs in order to increase achievement and persistence. The Coach utilizes an equity-minded approach to inform decisions to understand the impact on all students including underrepresented student populations. The Title III Program Success Coach reports directly to the Title III Program Coordinator.
Some of the responsibilities of this position include, but are not limited to:

• Success Coaching and Proactive Caseload Management (Maintains caseloads of assigned virtual or in-person students on academic warning and probation as assigned by the Title III Program Coordinator; engages in intrusive advising and coaching follow-up activities to encourage student persistence and completion; Provide information about campus/community resources and college success strategies; Responsible for assisting warning and probation students with information about alternatives and possible consequences of academic decisions; Collaborates with various areas within and outside of Student Services to facilitate student success, retention, and persistence; Closely track students progress through communication and analytics, for each academic term to ensure class attendance and academic progress; Provide direct, student-centered services in the areas of course registration, advising, career development, and academic planning, as outlined in the Program's Comprehensive Development Plan (CDP) and as directed by the Program Coordinator; Promote utilization of tutoring, Single Stop/SNAP 50-50, and other college-wide support services in alignment with grant program objectives)
• Program Implementation (Participate in the development of institutionalized practices and procedures concerning the retention and persistence of program participants; Remain current regarding Title III and U.S. Department of Education policies, grant terms, and conditions; ensure project activity compliance throughout grant period; Initiate and maintain partnerships with various SVCC service departments and stay current with operational policies and procedures for the purpose of addressing time-sensitive student requests; Collaborate with Title III Program Staff, Institutional Research, Business Services, Student Services, Information Technology, Academic Affairs, Faculty, and program consultants to ensure the college successfully meets the goals and measurable objectives outlined in the grant program requirements, in support of the college's strategic plan)
• Program Liaison(Partner with Program Staff to communicate Title III advising practices and procedures college-wide; Attend inter-departmental meetings related to advising, and academic support, and student support services as appropriate; Participate in college-level committees as designated by the Program Coordinator and Vice President for Enrollment Management and Student Success; Work closely with faculty and academic affairs to develop student-centered academic support processes; Represent the Title III Program to external constituents as required; Present information to faculty, college leadership, corporate/industry leaders, K-12 partners, and public groups as applicable)
• Program Assessment and Evaluation (Implement evaluation plans for program goals and objectives, maintaining high accountability for program outcomes; Continuously assess and evaluate the effectiveness of Title III program activities and strategies; use assessment results to continuously improve systems and student experiences in alignment with Title III Program goals; Review and analyze data related to student enrollment, retention, academic progress, transfer, and graduation rates)

Minimum Qualifications:

• Bachelor's degree required from an accredited college or university in counseling, education, social sciences or a related field; or a combination of equivalent education and experience
• Experience with supplemental instruction programs, tutoring, career development, intrusive (proactive) advising, or teaching courses aimed at student success outcomes in a community college or university setting
• Experience with implementing and evaluating academic support or retention strategies in a community college or university setting
• Experience working with underserved college student populations
• Experience using Microsoft Office (Excel, Word, PowerPoint) to develop spreadsheets, reports, and correspondence for diverse professional audiences and purposes
• Knowledge of retention strategies and data-driven methods of identifying students at-risk of not continuing their education
• Ability to work with students using technology in an online environment
• Understanding of student development theories
• Knowledge of transfer requirements and procedures of regional four-year educational institutions
• Business letter writing and basic report preparation skills
• Knowledge of record keeping and budgeting principles and procedures
• Knowledge of modern office procedures, methods and computer equipment
• Ability to demonstrate excellent oral, written, and interpersonal skills
• Ability to interpret and apply SVCC goals, objectives, policies, procedures, rules, and regulations
• Ability to track data, outcomes, and present information in compliance with federal requirements
• Ability to address equity and inclusion as a priority in program implementation and decision making
• Ability to communicate program concepts, strategies, and outcomes to diverse individuals and groups
• Familiarity with and appreciation for the mission of a comprehensive community college
• Ability to effectively solve problems and proactively deal with emergency situations as they arise
• Knowledge of barriers to educational success and a desire to help students reach their educational goals
• Ability to work a flexible schedule in terms of potential extended hours and weekends
• Ability to work with racially, ethnically, economically and age-diverse individuals
• Strong interpersonal skills to help engage, provide support to, and motivate students
• Customer service and organizational skills, including the ability to effectively follow-up and follow-through
• Ability to demonstrate ethical conduct and professionalism
• Ability to respond meaningfully to the needs of individuals with respect, sensitivity, and civility
• Ability to establish and maintain effective working relationships with faculty, staff, other departments, students, outside agencies, and the public
• Ability to independently proactively plan, organize and implement assigned responsibilities and to work well under pressure to meet deadlines
• Ability to use independent judgment and discretion; ability to multi-task with minimum supervision
• Demonstrated ability to work effectively both independently as well as part of a diverse team
• Ability to display self-confidence, patience, empathy, and availability when building rapport with students
• Knowledge of basic budgeting and accounting principles
• Proficient working knowledge of Microsoft Office (Excel, Word, and PowerPoint), Google Docs, PeopleSoft, CRM/ERP and retention-based software, and a continuous desire to learn new technologies
• Ability to administer Title III Program services to participants in compliance with all terms and conditions of the grant program and all federal regulations
• Desire and capacity to learn and grow as professional needs arise

Preferred Qualifications:

• Experience facilitating programs supporting first-year students' retention, including first-year experience programs and proactive outreach and support to target student populations who do not meet established benchmarks
• Direct experience in using CRM/ERP and/or Retention Software, PeopleSoft, Navigate and/or other educational technologies
• Experience working with students in a community college setting