Title Express USAA On-site Processor

The Title Express USAA on-site Processor is responsible for collecting documents and information needed to complete the Title Loss Paperwork and other projects as assigned. With a true understanding of Title Express state specific policies and procedures will answer questions; provide support and facilitate Title Express experience through offering solutions to meet the customers needs.
 Essential Duties
 Initial calls to owners/insured (customer specific tasks to inform owner of packet that will be mailed or electronically sent to them)
Total Loss Packets (create, mail, or send electronic documents required per state guidelines)
Call Queue (ability to answer basic title questions, give claim updates and direct caller to correct party/team if applicable)
Perform lienholder calls to secure payoff information, letters of guarantee and copy of title or any applicable documents.
Follow-up calls to owners/insured to follow-up on needed documents or to correct documents if needed.
Follow-up calls to lienholders for any applicable documents that are needed.
Will be held to the internal cycle times and other auditable criteria.
Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligations.
Research missing and/or incorrect paperwork and determine proper resolution.
Work special projects.
Required Skills and Experience :
2 plus years of office customer service experience
High School degree or equivalent
Ability to establish priorities and work under deadline pressures.
Ability to work a flexible schedule.
Ability to identify/analyze vehicle title documents within company and state guidelines.
Complete familiarity within a Windows environment and basic knowledge of PC interaction with automated equipment
Ability to work closely with state DMV's and lienholder entities.
Problem solver
Ability to multi-task
Basic 10-key proficiency
Ability to work in a fast-paced environment.
Excellent communication and customer service skills
Basic math skills
Ability to delegate/prioritize workflow.
Ability to work independently or in a team environment.
Valid driver's license
For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.