Tier Ii Noc Technician - 3Rd Shift

Shifts available:3rd shift Mon- Fri 11:00pm – 7:30am

The Tier 2 NOC Technician performs the following roles and responsibilities:

• Restoration Specialist
  1. Investigate and diagnose incidents and outages (within a defined span of control (e.g. Managed WAN / SD-WAN) not able to be diagnosed by tier 1
  2. Resolve and recover from incidents and outages (within a defined span of control (e.g. Managed WAN / SD-WAN) not able to be resolved by tier 1
• Problem Manager
  1. Provide a single point of coordination for problem management activities (within a defined span of control (e.g. Managed WAN / SD-WAN).
  2. Liaison with all problem resolution groups to ensure swift resolution of problems within SLA targets
  3. Ownership of and protection of the Known Error Data Base
  4. Gatekeeper for the inclusion of all Known Errors and management of search algorithms
  5. Formal closure of all Problem Records
  6. Liaison with suppliers, contractors, etc. to ensure that third parties fulfil their contractual obligations, especially with regard to resolving problems and providing problem-related information and data
  7. Arranging, running, documenting and all follow-up activities relating to Major Problem Reviews

Minimum Qualifications

• US Citizen with background check
• High School Diploma or GED
• Previous experience and knowledge of LAN, WAN, SD-WAN and Network Transport technologies including VPN, and DMVPN.
• Experience with executing MACD processes
• Knowledge and experience with virtual machines and operating systems.
• Basic knowledge of network security components including Firewalls.
• Experience performing proactive problem management activities.
• Highly adept at troubleshooting network issues.
• Excellent oral and written communication skills.
• Organized, self-starter that has superior customer service skills and pays close attention to detail.

Additional Qualifications Desired

• Associates Degree or Higher
• Previous Experience working in a Network Operation Center or Customer Support Center
• ITIL Foundation

Cisco CCNA, CCNP or similar certification

The Benefits of working with Acuative

Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment.

Comprehensive benefits plan including:

Health care that provides in and out-of-network coverage, no selection of Primary Care Physician or referrals are required.

Dental coverage has preventative services covered at 100%.

Vision Plan provides 1 exam per year and a generous allowance to use towards glasses or contacts.

Flexible spending, Dependent Care and Healthcare savings accounts with company contribution.

Long-Term Disability – Provides financial protection for you after 180 consecutive days of disability

Basic Term Life & AD&D Insurance provided by Acuative

Paid Time Off - Acuative believes that employees should have opportunities to enjoy time away from work to balance their lives. This PTO plan is inclusive containing provisions for vacation, personal and sick leave.

Career Development opportunities - Acuative recognizes the benefit of developmental experiences and encourages employees to talk with their supervisors about their career plans. Supervisors are encouraged to support employees' efforts to gain experience and advance within the organization.

401(K) Plan with company match opportunity