Address
Form of workDescription:
Last in line of technical support for server and network escalations for our client. You will be interacting with clients and third party vendors to resolve high technical issues involving all aspects of our clients IT environment. Duties: -Work within enterprise ticketing system -manage personal workflow to ensure efficient operations -conscientious documentation of all activities -troubleshoot advanced software, hardware, and network issues -setup new user and email accounts that did not succeed -troubleshoot advanced networking issues -troubleshoot server down issues -Troubleshoot hardware/server alerts from infrastructure -document resolution steps for closed tickets -monitor backup systems and work with a backup team to restore customer data as needed -user remote support software to take control of end-users to troubleshoot, diagnose and resole issues
Skills:
Network troubleshooting, group policy, server support, remoteaccess, office 365, MSP experience
Top Skills Details:
Network troubleshooting,group policy,server support,remoteaccess,office 365
Additional Skills & Qualifications:
-5+ years of MSP Experience or 7+ years of IT experience -Network+ or A+ certification
Experience Level:
Intermediate Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
