Ticketing Specialist (Part-Time)

SUMMARY Ticketing Specialists are our customer’s initial contact with DPAC, Durham Performing Arts Center. The primary responsibility of this position is to provide guests with a positive initial impression by providing accurate event information for all Truist Broadway, and concert or comedy events, as well as assisting them in purchasing tickets to these DPAC events. This position is expected to work with all departments at DPAC in order to maintain the highest levels of guest service.

JOB SPECIFICS

• Provide all guests with a positive first impression of DPAC by offering superior, individualized customer service in line with DPAC’s “Red Carpet Customer Service” practices
• Accurately operate the Archtics/Ticketmaster computer ticketing system to sell tickets for DPAC events.
• Process season ticket renewal and new orders
• Provide information regarding DPAC events via face-to-face communication
• Assist with miscellaneous Ticket Center projects as directed.
• Communicate positively with customers to establish their needs efficiently and courteously.
• Develop a growing knowledge of Archtics/Ticketmaster.
• Problem-solve by effectively communicating with guests to locate and deliver will-call.
• Handle cash responsibly and accurately.

QUALIFICATIONS

• High School diploma or equivalent required
• Customer service experience preferred

SCHEDULE

• This position works 15-30 hours per week
• Weekend and evening hours are required
• This position is scheduled regularly September – May
• Hours will vary June – August

Job Type: Part-time

Pay: $14.50 per hour

Expected hours: 15 – 30 per week

Experience level:

• No experience needed

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Computer literacy: 1 year (Required)
• Customer service: 1 year (Required)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person