Address
Form of work
SalaryTicket Resolution Agent
Location:Remote (Need a candidate from Phoenix)
2 Months
Background Check: Yes ( Need FPCC)
Job Description:
Position Description
- Review, research, and analyze routine to moderate ticketed issues for taxpayer inquiries.
- Reroute ticket escalations to appropriate departments, in accordance to policies, procedures and job aids.
- Email appropriate documents to taxpayers regarding inquiry requests. Document and update critical information in Ticketing, TAS and supporting systems according to standard work on completion of each request.
- Document and track daily production utilizing tools as outlined and required.
- Utilize all software, databases, systems and scripts as outlined in standard work.
- Attend and participate in training, meetings, and huddles as required.
- This is a fully remote position requiring internet access with sufficient bandwidth to handle applications required for the job duties.
- Candidates must live in the Phoenix area and be able to attend 1st day orientation in person.
Skills Required
Basic math and computer skills Google Suite proficiency Microsoft Word and Excel proficiency
Skills Preferred
Communicating, both written and verbal Interpersonal communication Retaining knowledge Creative problem solving Multi-tasking, attention to detail and organization
Experience Required
The ideal/preferred candidate has any combination of training and experience that meet the knowledge, skills, and abilities listed above.
Education Required
High school diploma or equivalent.
Background Check: Yes ( Need FPCC)
Job Type: Contract
Salary: Up to $19.00 per hour
Expected hours: 40 per week
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
