Ticketing Associate (Part-Time) (20 - 25 Hours Per Week)

Description:

The Ticketing Associate represents and sells CAC products to all guests in person, through e-mail and on the phone. Ticketing Associates rotate shifts between the Box Office and Call Center. This position must embody CAC's Core Values and Guest Service Standards as they are the face and voice of the organization.

Duties and Responsibilities

• Sell CAC products to customers and members via phone, e-mail and in person
• Learn about all CAC offerings to ensure knowledgeable answers to guest inquiries
• Master sales technologies to assist customers and co-workers quickly and efficiently
• Proactively sell memberships, up-sell ticket and retail packages, gift cards, and more
• Provide troubleshooting for customer issues and ticketing related questions
• Assist with tour check-in
• Keep public and work areas neat, clean and stocked
• Perform other duties as assigned.

Requirements:

Knowledge or Expertise

• Ability to work a flexible schedule, evenings (7:30PM) and weekends required
• Excellent oral and written communication skills are required
• Prompt, courteous, enthusiastic, knowledgeable, and consistent customer service demeanor
• Detail oriented, ability to prioritize and multi-task, good decision-making skills, maintain a calm demeaner under pressure
• Work successfully in team environments
• Contributes to meeting sales goals
• Maintain good working relationships with the public, CAC members, employees, docents, and volunteers
• Follow all policies and procedures outlined by the Chicago Architecture Center
• Must be able to stand or sit for long periods of time Qualifications
• Evening (until 7:30PM) and weekend availability required
• Must be able to start by 3/15/24
• Must be able to work 3 shifts/days Per Week (20-25 HRS)
• High level of comfort with technology is required
• Previous work in a call center, box office, or concierge desk
• Experience in a tourism a plus
• Strong familiarity with Chicago a plus
• Tessitura and/or Ticketmaster experience desired

The Chicago Architecture Center values the diversity of our community and the neighborhoods around it. We strive for a sense of belonging and empowerment at work. We welcome everyone to join us on our tours, educational programs, and exhibitions, as well as to apply for our job openings.