Ticketing Agent Part-Time

Spiegelworld creates genre-defying live entertainment destinations, combining smash-hit shows with one-of-a-kind cocktail and dining experiences, powered by the world’s most talented artists and artisans and devoured by savvy, seen-it-all adult audiences.

Founded in 2006, Spiegelworld is a community of 700+ organizers, agitators, dreamers, doers, insiders, outsiders and iconoclasts of every flavor, on a mission to make the world a more art-filled, inspired and playful place, one unforgettable memory at a time.

About the Role

Spiegelworld is looking for a Part Time Ticketing Agent to join our team at The Hook within Caesars in Atlantic City. This position will be responsible for selling tickets to all shows/events as well as booking restaurant reservations for our Spiegelworld dining establishment, Superfrico. Put your outgoing personality, love of entertainment and first-class guest service skills to work connecting guests with Spiegelworld shows. Agent will function as an ambassador to the company. All duties are to be performed in accordance with departmental and Spiegelworld policies, practices, and procedures. This position reports directly to the Manager of Ticketing. The pay for this role is $16.50/hour.

The hours will be anywhere from 12p - 9:45pm for the summer and 3pm - 9:45pm in the fall and winter months. The days off will most likely remain the same of Monday & Tuesday but are subject to change based on business demands.

Responsibilities

• Identify and engage with potential guests through face-to-face interactions in a friendly, courteous, and professional manner.
• Promote, upsell and cross-sell all Spiegelworld shows and experiences while engaging with guests on the boardwalk and at the various ticket booths.
• Be able to work at all Spiegelworld Ticketing locations as needed throughout Caesars Atlantic Hotel.
• Ability to meet and exceed sales goals, while working as part of the team.
• Sells and processes ticket orders and revisions, and will call for show/events utilizing prompt and courteous service to guests.
• Provides answers to guests questions, furnishes detailed information regarding shows and events.
• Handles and must balance large amounts of billback/credit card charges daily.
• Maintain Hook retail and merchandise inventory and adequately report it to management on a daily basis.
• Embrace and sell various Hook retail and merchandise items.
• Notifies supervisors and/or security of any unusual events, circumstances, missing items, or alleged thefts.
• Keeps all areas of work cleaned and organized.
• Performs all duties in accordance with departmental and Spiegelworld polices, practices, and procedures.
• Must become proficient with various internal computer programs, ie. AXS, Archtics, Shopify, etc.
• Is a self-starter and able to work in a hectic fast-paced environment, while maintaining a professional, courteous demeanor.
• Actively engage in our antiracist commitment and internal practices by participating in offered learnings, engaging in conversations around Equity, Diversity, Inclusion, and Accessibility, and helping us maintain a safe and welcoming workspace.
• Performs all other job-related duties as requested.

The responsibilities of this position may change from time to time. Spiegelworld reserves the right to add or delete duties and responsibilities at the discretion of the company. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

What You Bring

• A minimum of one year of entertainment street team, sales, or ticketing experience is required. Ideal candidates will have worked directly in the entertainment or performing arts industries.
• High school diploma or equivalent.
• Ability to effectively communicate in English, both written and verbal.
• Proficient at Microsoft Word and Excel. Experience with AXS or Archtics is a plus.
• Must be a self-starter and able to work in a hectic fast-paced environment, while maintaining a professional, courteous demeanor.
• Strong work ethic with flexibility to work nights, weekends, and holidays.
• Ability to work independently and as part of the team.
• Effectively assist with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise, and firmness.
• Display an understanding of, sensitivity to, and appreciation for the diverse ethnic, socio-economic, disability, and genders of guests and co-workers.
• Maintain a professional, neat and well-groomed appearance, adhering to Spiegelworld uniform and appearance guidelines.
• Comfortable improvising in the moment as part of the guest experience.
• Must have a valid work authorization for the U.S.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in a high volume professional foodservice and theater environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate to high.
• ability to stand and walk for long periods of time
• able to lift up to 35 lbs
• type on a keyboard and remain standing before a computer monitor for extended periods of time
• be exposed to the elements of the working environment (casino floors, boardwalk, weather etc.)

What We Offer

Union provided benefits. Spiegelworld is proud to offer a comprehensive compensation and benefits package to our eligible part-time employees. Benefits include vacation time & paid time off including holiday pay opportunities. What’s more, Spiegelworld offers employee discounts on goods and services that will help our employees live a better and healthier life

IDEA

All Spiegelworld employees participate in deepening the organization’s commitment to becoming an inclusive and accessible organization by participation in IDEA. Standing for Inclusion, Diversity, Equity, & Accessibility, the Spiegelworld IDEA program is an internal culture program that serves as the foundation of our lifelong commitment to antiracism within our company and the greater entertainment and hospitality circles we participate in.

Each employee is responsible for conducting their work in an equitable manner and our staff works together to continue to learn about anti-racism, practice harm prevention, and support the greater communities we work in.

Please visit our website to learn more about our Statement of Inclusivity and Commitment to Anti Racism.