Ticket Sales Representative Intern, 2024 Season

POSITION TITLE: Ticket Sales Representative Intern, College Program

DEPARTMENT: Tickets

REPORTS TO: Group Ticket Sales Representative

POSITION LOCATION: Indianapolis, IN

FLSA STATUS: Non-Exempt

WORKER CATEGORY: Intern

DURATION OF POSITION: December 2023 to September 2024

COMPANY SUMMARY:

Penske Entertainment is a leading provider of world-class sports and entertainment. The organization consists of three prominent entities:

• Indianapolis Motor Speedway is the world’s largest spectator sporting facility and annually hosts the world’s most prestigious auto race: the Indianapolis 500 presented by Gainbridge.
• INDYCAR is the Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone.
• IMS Productions is a multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.

POSITION SUMMARY:

This position provides a vital role for the Indianapolis Motor Speedway and will be responsible for selling group tickets to the INDYCAR Grand Prix, Indianapolis 500, Brickyard Weekend and any other ticket-related event. The Ticket Sales Representative Intern is a part of the College Program and is eligible for all relevant programming and experiences.

SPECIFIC DUTIES:

• Make up to 400 calls a week. Extensive phone work including incoming, outgoing and follow-up calls to new potential leads and former ticket customers.
• Generate revenue and drive attendance for IMS events including INDYCAR Grand Prix, Indianapolis 500 and Brickyard Weekend to reach individual sales goals and contribute to team goals.
• Exhibit clear understanding and communication of IMS facility, events and processes to both external and internal personnel.
• Compliance with proven phone presentations and group sales approach.
• Ability to be flexible and effectively explain premium/seasonal ticket packages to consumers.
• Accurately operate IMS computer ticket system (SCORE) to process daily ticket orders and payments for packaging and fulfillment of all event tickets.
• Ability to effectively operate IMS CRM software (Microsoft Dynamics) to manage and maintain customer lead data.
• Handle cash, check and credit card payments responsibly and accurately.
• Operate and maintain remote ticket locations during event times as assigned.
• Other projects as assigned.

Other

• Enthusiasm for and commitment to the company and its Vision, Mission and Values.
• Other responsibilities as assigned by the Group Ticket Sales Representative.

QUALIFICATIONS:

Supervisory Responsibilities

• This position does not have any supervisory responsibilities.

 Education

• Currently pursuing an undergraduate or graduate degree from an accredited college or university. Any equivalent combination of experience and training which provides knowledge and abilities necessary to perform this position.

Skills/Experience

• As a key member of the Group Ticket Sales Team, the candidate must continually demonstrate teamwork, integrity, a GREAT attitude and tremendous work ethic.
• The candidate must be very pro-active, professionally aggressive, organized, creative, innovative, open-minded and self-motivated.
• Strong knowledge of MS Office, with an emphasis on Excel and Word.
• Must be creative, enthusiastic and possess excellent interpersonal skills.
• Must be able to work overtime, evenings, weekends and holidays.

Travel/Work Hours

• No travel.
• General office hours are Monday through Friday, 9 a.m. to 5 p.m. Candidate must be able to work overtime, evenings, weekends and holidays including Memorial Day weekend. Flexibility and adaptability are key skills needed for this role.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Physical demands are light, consisting primarily of sitting, standing and walking.
• Must be able to lift up to 50 pounds.
• Must be able to see and hear in the normal range with or without correction and communicate verbally and in written form with great facility and must be able to be understood.
• Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in an office environment with other workers. Incumbent shall be exposed to those conditions normally encountered in a business office environment.
• Incumbent is faced with constant interruptions and must meet with others on a regular basis.

 EQUAL OPPORTUNITY EMPLOYER:

Penske Entertainment provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. The Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or events.