Ticket Sales Representative, Bowman Gray Stadium

At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.

We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!

Job Description

Job Title:               Ticket Sales Representative, Bowman Gray Stadium

Department:          Winston Salem Speedway

FLSA Status:         Non-Exempt

Prepared Date:      3/25/2024

Reviewed Date:      3/25/2024

SUMMARY:

The Ticket Sales Representative will be responsible for selling season tickets, group tickets, and individual event tickets to companies and individuals  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Primary responsibilities:

• Provide exceptional customer service by addressing inquiries, resolving issues, and assisting customers with ticket purchases.
• Educate customers about event details, including race schedules, seating arrangements, parking information, and venue amenities.
• Handle customer complaints or concerns professionally and escalate complex issues to management as needed.
• Conduct in person sales.
• Maintain accurate records of Ticket Sales transactions, including sales volumes, revenue generated, and payment methods.
• Coordinate with event organizers, marketing teams, and other stakeholders to ensure seamless ticketing operations before, during, and after racing events.
• Assist with event setup, including the preparation of ticket booths, signage, and promotional materials as needed.
• Organize and distribute "will-call" tickets.
• Describe venue layouts and seating locations
• Respond to customer inquiries with accurate up-to-date information.
• Provide superior customer service.
• Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
• Deal professionally, courteously and tactfully with the public and coworkers.
• Other duties as assigned.

Approximate travel 0%.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); prior experience in Ticket Sales, customer service, or retail sales, preferably in the entertainment or sports industry; basic math skills and proficiency in handling cash transactions accurately; or equivalent combination of education and experience. 

LANGUAGE SKILLS

Ability to read and interpret documents such as rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver License

OTHER SKILLS

• Strong interpersonal skills with the ability to engage with diverse audiences in a dynamic environment.
• Excellent communication and persuasion skills, with a friendly and approachable demeanor.
• Basic math skills and proficiency in handling cash transactions accurately.
• Proficiency in computer software for ticketing systems, sales tracking, and data entry.
• Detail-oriented with the ability to multitask and prioritize tasks in a fast-paced environment.
• Professional demeanor and appearance, with a positive attitude and enthusiasm for providing exceptional service.
• Ability to work outdoors in changing weather conditions.
• Flexibility to work irregular hours, including evenings, weekends, and holidays, in alignment with the race schedule and event calendar.
• Dependable and punctual, with a commitment to fulfilling assigned shifts and responsibilities according to the race schedule and event calendar.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell.  The employee must frequently lift and/or move more than 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Apply Now!

Learn more about this role and our team by applying at https://careers.nascar.com/  for consideration.

NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.