Ticket Operations Seasonal Associate

Position Summary

The Ticket Operations Seasonal Associate will learn the intricacies of an NFL Ticket Operations Department and Stadium Ticket Office. This position assists in the development and ticketing execution of Philadelphia Eagles games and large-scale special events. Associates will utilize the Archtics ticketing system daily for season ticket member account management, event creation, reporting, account updates, and order processing while helping to deliver excellent service to Eagles fans and season ticket members.

Reporting Relationships

The Ticket Operations Seasonal Associate will report to the Director of Ticketing while working under the daily supervision of the full time Ticket Office Staff of the Philadelphia Eagles.

Position Responsibilities

•  Assist the Ticket Operations Managers in executing tasks leading up to and during all Philadelphia Eagles games
• Assist the Ticket Operations Managers in the planning and execution of special events at Lincoln Financial Field including concerts, soccer matches, Temple Football, Eagles kids club events, and Eagles-related special events
• Learn and use the Archtics ticketing system for account management, reporting, account updates, and order processing
• Provide customer service to Eagles Season Ticket Members via phone, email, and in-person at our ticket windows
• Assist in training and management of academic interns positioned in the Ticket Office Call Center helping with day-to-day operations and incoming calls and emails
• Learn and use the Salesforce CRM to assist with contracts, ticket fulfillment, and data processing for the Premium Sales and Services Team
• Help organize and input incoming payments throughout the Season Ticket Member invoicing and renewal period
• Assist with data entry including SBL information, customer information, and financial information
• Manage and maintain season ticket member files and customer hard file system
• Assist with office and ticket window set up for all events
• Work all events at Lincoln Financial Field assisting with ticket office operations

D E S I R E D  C O M P E T E N C I E S

Personal Accountability - Gains input from others and moves decisions forward in the organization; accountable for actions.

Integrity & Values - Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization.

Interpersonal Confidence - Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships.

Results Oriented - Drives the team and the organization for results to improve bottom line performance; able to make timely or planned decisions appropriate to the circumstances or situations

Adaptability - Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.

Managing Processes - Ability to manage appropriate steps to get projects completed.

Organizational Ability - Attention to detail, demonstrates time and energy to make sure tasks are properly handled and completed correctly.

Qualifications

• Must be a recent graduate who has completed, within the previous eighteen months, a technical, associate, bachelors, or graduate degree from a qualifying educational institution.
• Excellent verbal, written, and interpersonal communication skills.
• Excellent organizational, planning abilities and multitasking skills.
• Ability to maintain confidentiality of all business matters
• Previous experience within ticketing, including knowledge of programs such as Archtics and Salesforce, is preferred but not required.

Equal Employment Opportunity

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, ethnicity, religion, sex, sexual orientation, age, disability, veteran status, marital status, or any other classification protected by applicable law.

For your consideration:

Our organization makes an impact On-site subsidized cafeteria

Free secured parking

Easy access to public transportation On-site fitness facility

Participation in employee engagement activities Access to online learning platform

Eligible to elect medical coverage

This is a non-exempt, temporary, seasonal position

Eligible to receive a $1,000 stipend for those relocating or traveling outside of a 50- mile distance