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SalaryPSI Pax is currently recruiting for a Ticket Coordinatorwith a51c5563503783996b42338118e2af50 Polygraph clearance to support our government customer in Columbia, MD.
Duties & Responsibilities:
As part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.
- Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring dedicated queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams
- Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved
- Ensuring proper assignment of tickets as well as facilitation of resource allocation based on work load
Required Clearance: Must have a TS/SCI FullScope Polygraph clearance
Required Qualifications:
- Must have one (1) year of experience in either a customer centric environment such as an office adminstrative role or within a communications/project management role.
- Must be able to mult-task, communicate clearly and handle a high stress environment.
Desired Qualifications:
Experience with Linux or Windows administration desired
“This position requires a completed COVID-19 Attestation (proof of vaccine or approved medical or religious exemption).”
PSI Pax is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.
