Ticket Agent (Ticketing & Sales)/Seasonal Employment

The Ticketing & Sales Office is responsible for assisting guests with planning their Chautauqua experience including informing guests of available services, providing price information for a variety of products, cash management and order processing. The Ticketing & Sales Office operations are conducted both in-person (welcome center, visitor center & performance venue kiosks) and our contact center (live chat, e-mail, call center). The hours of business vary throughout the calendar year. The pre-season (December to May) and post-season (September to November) hours are 10:00 a.m. to 4:00 p.m. The in-season hours (June to August) are 7:00 a.m. to 8:00 p.m. The Ticket Office is part of the Patron Experience department.

About Your Compensation

Compensation for this position starts at $16.00/hour and, with demonstrated experience and qualifications, candidates may earn up to $18.00/Hour.

About Your Work Day

• Customer focused and professional when greeting patrons.
• Provide general information about Chautauqua Institution.
• Provide detailed information about services and pricing for gate passes, events, parking, class registration, and youth programs.
• Process sales and registrations using multiple software platforms. Includes computing prices, processing cash or credit payment and providing customer with proper sales receipt and change.
• Ensure accurate records of sales transactions and /or refunds in accordance with department procedures.

• Cross train in all areas of the Patron Experience department to ensure a well-rounded understanding of operations and optimize our guests’ experience.

• Keeps patron purchases and information confidential.
• Know/review all emergency procedures; responds to emergency situations in accordance with policies and procedures.
• Maintains a safe, neat and well-stocked work area.
• Identify, report, and address any maintenance or safety issues in a timely manner, including informing the supervisor.

About the Referral Program

Chautauqua Institution’s Referral Bonus Program is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August.

About Your Schedule

Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part-time, for seasonal employment during summer operations starting annually each June and concluding in August. Seasonal employment may be available earlier (pre-season) and beyond season (post-season) based on business needs and candidate availability. Schedules typically include evenings, weekends, and/or holidays as a requirement.

While you will confirm your final schedule with management at the time of an interview and offer of employment, you should generally anticipate the following schedule options for this position:

Schedules are typically either a six or eight-hour shift with a start time that varies between 6:30 a.m. and 5:30 p.m. for a total of 30-35 hours per week. Scheduled hours may include evenings, weekends, and holidays based on business needs.

About Living on the Grounds

Chautauqua Institution may provide limited housing options on our grounds or assist you with locating nearby housing arrangements for select opportunities based on business needs. Housing is not an option for many positions and may be of a cost to you. Candidates should assume there are no employer-provided or employer-assisted housing options available for this position unless it is otherwise stated.

About Chautauqua Institution

Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company, a comprehensive hotel, food & beverage, conferencing, and events organization. The Institution’s office in Washington, DC is located strategically for an ongoing role in the cultural conversations of the nation.

Discovering Your Chautauqua Experience

There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater. In addition to a traditional gate pass, employees and their families will receive full access to our current and historical programs online at CHQ Assembly.

Commitment to Values of IDEA

Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan, 150 Forward. One of our five core values is “The dignity and contributions of all people.” We are committed to creating conditions in which everyone feels that they can engage as full and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices and applicants will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate past experience, engagement, and professional expertise in IDEA.

Joining Our Talent Community

Join our talent community online at CHQ.org/employment. You are encouraged to learn more about Chautauqua Institution at CHQ.org and view the 150 Forward Strategic Plan at 150fwd.CHQ.org.

Experience

Preferred

• 1 - 3 years: Customer service experience and computer competency.

Education

Required

• High School or better

Preferred

• Some college or better

Skills

Required

• Flexibility
• Communication
• Reasoning
• Dependability
• Data Entry
• Customer Service
• Listening
• Interpersonal Skills

Preferred

• Microsoft Office
• Troubleshooting
• Ticket Sales
• Quick Thinking
• Cash Handling
• Teamwork

Behaviors

Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group

Motivations

Preferred

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization