Thompson Boat Center Assistant Manager- Full-Time Position

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Thompson Boat Center Assistant Manager- Full-Time Position

Thompson Boat Center (TBC), managed by Guest Services, Inc., is now hiring an Assistant General Manager (AGM). If you love working outdoors and helping guests, this is a great opportunity for you! The Boathouse AGM supports the General Manager (GM) in all aspects of daily operations and administration, including supervision of staff. Previous managerial or supervisory experience is an expectation of all applicants. The site is open year-round, with peak season from March through October. The boathouse is typically staffed 7 days a week from 5am to 8:30pm, which requires a flexible schedule and frequently includes early mornings, evenings, and/or weekends. 
The starting rate for this position is $23/hr. This is a full-time, year-round, hourly position. The ideal start date for this position is in January 2024.

Guest Services, Inc. offers amazing benefits for team members such as a 401K savings plan, paid time off, employee discounts at recreational and lodging facilities nationwide, and more!

Apply today to join our All-Star Team!

JOB SUMMARY

The Boathouse Assistant Manager supports the General Manager in all aspects of the center's daily operations and administrative management, including direct supervision of all boathouse staff. Previous managerial experience is expected of all applicants. The Boathouse Assistant Manager also serves as Manager on Duty (MOD) when scheduled to cover in the absence of the General Manager and promotes the Boathouse, thereby increasing Center profitability while ensuring that its customers have a high-quality experience.  

ESSENTIAL FUNCTIONS

1) Operations and Administration 

• Direct day-to-day operations of the site including open and/or closing responsibilities. Oversee front desk operations to maximize service-oriented staff performance. Supervise unit's cash management policies and procedures.
• Serve as a point of contact for customers by responding to inquiries, resolving complaints, and collaborating with the General Manager. 
• Oversee retail stock and shop displays. Generate ideas for improvements and creative retail ideas to increase revenue. Assist with inventory management for monthly reporting. 
• Track payments of invoices and billing for customers. Prepare daily sales reports, review weekly operating reports, and assist with monthly reports and operating statements.

2) Maintenance, Sanitation, and Safety 

• Inspect the facility daily and weekly to maintain safe operation of facilities, equipment, and grounds. Create and implement a weekly and monthly maintenance schedule for boathouse staff to inspect and document concerns. 
• Ensure the cleanliness and sanitary conditions of all facilities including bathrooms, locker rooms, fitness area, storage areas, and the lobby.
• Demonstrate an understanding of and ability to follow GSI, OSHA, NPS, and other governing body or organization's laws, polices, and regulations that apply to our unit and organization.  
• Ensure comprehensive completion of incident reports and train employees on how to collect relevant information. Notify the General Manager and District Leadership of all unusual events, circumstances, or other safety or quality control issues in a timely manner.

3) Staff Supervision 

• Supervise staff members and cultivate a culture of respect and accountability. 
• Manage the staff schedule for all aspects of the boathouse. Delegate daily and weekly tasks or assignments. Assist with payroll management. 
• Monitor staff performance, provide ongoing feedback, and facilitate a culture of accountability. 
• Recruit and interview candidates for employment. Perform all new hire procedures, including required paperwork and corporate procedures. Develop and implement a staff training program for new and returning employees for all boathouse positions. 

4) Program Development and Marketing 

• Assist in the management and development of Paddling and Camp Programs. Support district operations, programs, and special events. 
• Promote the unit and district through marketing and promotions. 
• Develop and implement new or improved programs or special events to bring in new revenue and recruit new clients. Expand strategies for customer retention and opportunities for continued customer engagement with the boathouse. 
• Represent the company in a professional manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.

The Ideal Candidate: 

• Demonstrates an aptitude for interacting with a wide variety of people. 
• Ability to organize and coordinate multiple priorities with effective time management. 
• Navigate relationships and build rapport with staff, slip holders, and stakeholders. 
• Growth potential and desire to learn and develop new skills. 
• Capacity to think critically and solve problems to be successful in a dynamic workplace. 
• Ability to maintain confidentiality.  
• Excellent interpersonal, administrative, and communications skills. 
• Foundational knowledge of basic accounting, marketing, and project management. 

 SKILL AND KNOWLEDGE REQUIREMENTS

• Bachelor's Degree preferred 
• First Aid and CPR certification.
• Rowing and/or Paddlesport knowledge and experience preferred.
• Ability to swim and comfort around the water. 
• 1-3 years of supervisory experience.
• 1+ years of boating and/or marina related experience.
• Currently possess or ability to obtain a Boater Safety Course Certificate or Boating License. 
• Computer proficiency with the ability to utilize Microsoft Office Suite. 
• Flexible availability for early morning, evening, and weekend shifts. 
• Demonstrated talent for interacting with a wide variety of people
• Ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.   

 PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day and to climb steps regularly. 
• Withstanding temperature extremes and inclement outdoor weather.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Physical presence at the job site is essential to perform job duties.

 EQUIPMENT USED

• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
• Marina and dock maintenance equipment.

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.