Theme Park & Entertainment Director

American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream is home to leading attractions, including DreamWorks Water Park, Nickelodeon Universe Theme Park, LEGOLAND Discovery Center, SEA LIFE Aquarium, Big SNOW Ski Hill, Dream Wheel – a 300-foot observation wheel overlook the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro and Skip Barber Racing Go-Kart Academy. American Dream’s immersive luxury shopping and dining experience – The Avenue – features Saks Fifth Avenue, Hermès, Saint Laurent, Dolce & Gabbana, Carpaccio, a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia, H&M, PRIMARK, Uniqlo, Sephora and Zara; as well as the Toys'R'Us global flagship, the only standalone location in the U.S, and the world’s first and only “candy department store,” IT’SUGAR.
For more information on American Dream, visit www.americandream.com or find us on Instagram @americandream and TikTok @americandream_official.
Key Objective(s):
The main purpose of the Theme Park & Entertainment Director is:

• Directing all aspects of Theme Park and entertainment services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining profitability within the Theme Park function.

Primary Responsibilities:

• Execute all Theme Park training programs to ensure a well trained, motivated staff.
• Develop comprehensive, challenging, but attainable plans that support organizational objectives, effectively allocating resources and time across the team.
• Fiscal and budgetary management of Theme Park and entertainment operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed; reviewing and approving all purchases for the department to align with the annual allotted budget.
• Monitor, manage and respond to guest comments and proactively address guest comments and suggestions with operational resolutions.
• Act as liaison between Entertainment Department and rest of the company—keep the department up to date with current direction of company policies and procedures.
• Conduct investigative actions with guests, where necessary, for guest service and liability claims.
• Train, and evaluate team member performance against standards, including evaluation of compensation changes and building of internal succession plan.
• Plan and implement staff training and development programs within the department.
• Describes and assign responsibility and authority for the operation of the department.
• Monitor mechanical equipment and reports any problems to the Maintenance teams for repair by submitting work orders for repairs immediately to ensure effective Theme Park operations.
• Enforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attends safety training programs and in-service education as required.
• Oversee Risk Management and Safety programs.
• Maintain a park presence through frequent contact with team members and guests while assessing needs in each location to include: staffing, maintenance, line speed, cleanliness, signage, ADA and safety.
• Conduct effective and regular conversations with the Rides and Entertainment leadership staff to ensure individual development and goals are being met through company performance management tools.
• Responding to guest inquiries and concerns in a friendly, effective, efficient manner and acting as the point of contact for any major events or activities.
• Communicate with Human Resources on the interviewing, hiring, training, and performance management of the Theme Park and entertainment staff.
• Participate in Manager on Duty (MOD) rotation and complete requirements of MOD program.
• Oversee payroll functions for team members ensuring accuracy and timeliness.
• Collaborate with: maintenance, housekeeping, IT, marketing, group sales and other departments for facility related events.
• Perform other duties as assigned by leadership.
• Ensure safety audits are being conducted regularly and records of all audits (internal and external) are organized and easily accessible.
• Continuously evaluate rides for efficiencies and adjust operations when necessary.

Desired Qualifications:

• Bachelor’s degree preferred or equivalent experience.
• Minimum of seven years’ experience in a Rides/Attractions position
• Minimum of three years supervisory experience
• Previous Amusement/Theme Park experience required
• Ability to work varied shifts to include nights and weekends
• Must be able to multitask, remain extremely organized and be able to prioritize
• Outstanding interpersonal skills
• Basic computer skills (MS Office)

Physical Job Requirements:

• Stand/Walk for long periods of time (70%)
• Sitting (30%)
• Ability to lift up to 35 lbs.

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status, or any other basis prohibited by law.