Address
Form of workTheatre Floor Staff
Job Type
Part-time
Description
Summary:
A Floor Staff is responsible for providing quality guest service in ticket and concession sales while maintaining the cleanliness of the theatre.
Primary Responsibilities:
- Engage the guest, make eye contact, smile, give quick efficient service and give them your full attention
- Consistently keep the box and/or concession area clean, organized and well-stocked
- Inform guests of special promotions and savings
- Process sale of tickets and concession items, assemble food items, operate point-of-sale terminals and make accurate change
- Offer additional products to complement guest’s order
- Maintain adequate cash funds and notify manager of the need for cash drops
- Conduct theatre checks every 30-45 minutes for instances of theatre hopping, theft or vandalism
- Keep apprised of seating in crowded auditoriums and know where seats are still available
- Perform routine theatre checks on outside of building in all types of weather for cleanliness, vandalism or loitering
- At night’s end make sure all auditoriums, restrooms and game room area(s) are empty
- Conduct crowd control
- Enforcement of all company policies and procedures (MPAA etc.)
Additional Responsibilities:
- Prepare concession stand for theatre opening or closing
- Track inventory and spoilage control
- General theatre cleaning and operational tasks as directed by the Manager on duty
- Handle minor customer complaints; Call the manager if the situation is too difficult
Requirements
Knowledge and Skill Requirements
Knowledge and Skill Requirements
- Ability to read and interpret documents such as; operating and maintenance instructions, and procedure manuals.
- Ability to follow oral and written instructions.
- Ability to speak effectively before groups of customers or employees of organization.
- Have good communication and interpersonal skills, in addition to good client/customer service skills.
- Ability to work effectively with a team.
- Ability to perform basic math and cash handling duties.
- To perform this job successfully, an individual must know how to operate a register and/or computer or be willing to train, be honest and reliable, self-motivated, dependable and be positive in customer relations with the ability to multi-task.
Working Conditions
- The work for this position is performed mainly inside the movie theatre.
- The position requires routine walking, standing, bending, twisting and carrying items weighing no more than fifty pounds.
- This position requires availability nights, weekends and holidays.
Salary Description
$13.00-$16.00 per hour
$13.00-$16.00 per hour
