The Beach Club Owner Relations Admin Assistant

THE BEACH CLUBOWNER RELATIONS ADMIN ASSISTANT
Job Description:
Position is responsible for administrative duties to include greeting and interacting with guests/owners, answering phone calls, creating work orders, assisting in ordering and receiving items for owners, working alongside Owner Relations Director and performing other duties as assigned.
Duties:

• Answer phone calls and greet guests as they enter office.
• Responsible for maintaining all owner files. Maintain detailed documentation on owner issues and responsive actions through Spectrum software program.
• Assist in ordering/receiving items for owners.
• Ability to create and monitor work orders.
• Report unit issues/damages to owners to obtain resolution. Assist in obtaining estimates of service or repair needed for owner's property.
• Assist in conducting periodic assessments of quality of units on rental program.
• Ability to review monthly statements for accuracy.
• Work in conjunction with other departments to maintain quality standards to include walking units.
• Assist and coordinate with vendors, owners, guests as needed.
• Maintain filing system.
• Take notes for one leadership meeting weekly.
• Manage Unifocus survey system to include setting up reports, assigning users, etc.
• Keep Owner Relations reception area neat and clean.
• Perform other duties as assigned.

Requirements:

• Must have computer skills that include Microsoft Office Suite and the ability to learn new programs.
• Must possess excellent customer service skills.
• Must possess excellent communication skills, both oral and written.
• Must be self-motivated to handle guest and owner issues and concerns.
• Must be able to focus in an office environment
• Must be able to multi-task.
• Must have excellent organizational skills.

Physical Requirements:

• Must be able to sit at a computer/phone for majority of shift
• Must be able to walk the condo units as needed